LaDeana L Silvers
Windsor
Summary
Dedicated Hearing Aid Technician with experience in patient education and device optimization. Skilled in maintaining accurate records and providing exceptional customer service, leading to improved patient outcomes and satisfaction. Committed to streamlining operations while ensuring compliance with industry standards. Skilled in troubleshooting and resolving hearing aid issues, resulting in patient satisfaction. Hardworking and passionate for the job position.
Overview
22
22
years of professional experience
Work History
Hearing Aid Technician
Beltone Hearing Aids
Sedalia, MO
02.2025 - Current
- Fitted and adjusted hearing aids to optimize user comfort and device performance using the Noah program
- Provided troubleshooting support for hearing aid issues, ensuring minimal downtime
- Maintained accurate records of client interactions and service history in the SYCLE program
- Educated clients on proper care and maintenance of hearing aids
- Enhanced patient satisfaction by providing personalized adjustments.
- Facilitated smooth office operations by assisting with administrative tasks such as answering phone calls or processing insurance claims when necessary.
- Streamlined inventory management by maintaining accurate records of supplies.
- Participate actively in team meetings.
- Provided exceptional customer service by addressing client concerns promptly and effectively.
- Optimized hearing aid performance for patients through thorough cleaning and maintenance services.
- Ensured compliance with industry standards and regulations through meticulous documentation practices.
- Improved patient education on proper hearing aid use and care, resulting in better overall experiences and outcomes.
- Educated clients about how to properly use, maintain and store devices.
- Travel to satellite offices located in Warrensburg and Marshall MO
Customer Service Representative
Bay County Utilities
Panama City, FL
12.2022 - 01.2023
- Assisted customers with inquiries regarding utility services and billing issues.
- Processed service requests and maintained accurate customer records in database systems.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
Administrative Assistant
Septagon Construction
Sedalia, MO
03.2020 - 07.2020
- Accounts payables
- Accounts receivables
- Printed checks
- Data entry
Appointment Line Cleark
Chenga
Knob Noster, MO
01.2019 - 06.2019
- Maintained filing system for the military personnel and their families
- Scheduled appointments for military personnel and family
- This was a contract position
Appointment Line Clerk
Magnificus Corp
Knob Noster, MO
09.2018 - 12.2018
- Maintained accurate records for appointments for military and their families
- Schedules appointments for military and their families
- This was a contract position
Human Resources Assistant and Payroll Clerk
Porite Jefferson Corp
Jefferson City, MO
11.2016 - 07.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Data entry using Quickbooks
- Assisted in interviewing new hires
- Answered and redirected incoming phone calls for office.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Processed payroll for 90+ employees, ensuring accuracy and compliance with regulations.
- SAP system
Resolution Specialist
WIPRO Infocrossing
Jefferson City, MO
04.2014 - 10.2015
- Resolved customer issues through effective communication and problem-solving techniques.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Resolved Medicaid claims in a timely manner
- Data entry
Receptionist
Jefferson City Medical Group
Jefferson City, MO
09.2012 - 02.2014
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Office Manager
Better Hearing Care Center, Inc
Warrensburg, MO
03.2004 - 05.2012
- Streamlined office operations to enhance workflow efficiency and productivity.
- Managed scheduling and coordination of patient appointments for optimal resource allocation.
- Implemented inventory management systems to maintain necessary supplies and equipment levels.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MOSkills
- Maintenance and repairs
- Patient counseling
- Hearing aid cleaning
- Device troubleshooting
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Patient care
- Reliability
- Organizational skills
- Effective communication
- Patient scheduling
- Computer proficiency
Timeline
Hearing Aid Technician
Beltone Hearing Aids
02.2025 - Current
Customer Service Representative
Bay County Utilities
12.2022 - 01.2023
Administrative Assistant
Septagon Construction
03.2020 - 07.2020
Appointment Line Cleark
Chenga
01.2019 - 06.2019
Appointment Line Clerk
Magnificus Corp
09.2018 - 12.2018
Human Resources Assistant and Payroll Clerk
Porite Jefferson Corp
11.2016 - 07.2018
Resolution Specialist
WIPRO Infocrossing
04.2014 - 10.2015
Receptionist
Jefferson City Medical Group
09.2012 - 02.2014
Office Manager
Better Hearing Care Center, Inc
03.2004 - 05.2012
High School Diploma -
Warrensburg High School