Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lacie Speak

Nixa

Summary

Versatile and dependable professional with over 8 years of customer service, coordination and hands-on experience across varied industries including logistics, pet care, landscaping and technical support. Demonstrates strong communication, multitasking and problem-solving skills in high-volume environments, with the ability to adapt quickly, manage responsibilities independently and maintain positive client relationships.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Owner/Operator

Snouts and Whiskers Pet Care
2024 - Current
  • Provides in-home pet sitting, dog walking, and pet transport for growing client
  • Manages day-to-day business operations, ensuring efficiency in service delivery and customer satisfaction
  • Expertly manages scheduling and service bookings
  • Provides exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
  • Develops and maintains strong client relationships through engaged communication
  • Actively researches and applies current pet care and welfare management to services offered
  • Leverages social media platforms to promote small business

VIP Military Move Coordinator

HomeSafe Alliance (Previously Tier One Relocation)
02.2022 - Current
  • Coordinate military household moves ensuring seamless communication between all stakeholders.
  • Answer inbound service calls with empathy and provide accurate, up-to-date information.
  • Initiate outbound calls to deliver updates and confirm logistics for military relocations.
  • Maintain precise documentation and update account records as required.
  • Work independently in a remote setup while managing daily service priorities.
  • Support service members and families during transitions with professionalism and care.
  • Assist with transition to new corporate structure while maintaining continuity of service.

Temporary Certified Nursing Assistant

Warrensburg Veterans Home
10.2021 - 12.2021
  • Monitored and recorded vital signs to assist nursing team in patient care planning.
  • Served daily meals and provided feeding support for elderly and hospice patients.
  • Assisted with personal hygiene routines and daily care tasks for 25+ residents.
  • Operated mechanical lifts and supported patient mobility and transfers.
  • Maintained clean, safe living conditions and complied with medical protocols.

Laborer / Operator / Co-Owner

Royal Polish Systems
07.2020 - 09.2021
  • Performed installation and finishing of concrete floors in commercial and residential properties.
  • Handled chemical batching, machine operations, and safety protocols on job sites.
  • Prepared and cleaned work areas, maintaining strict cleanliness and quality standards.
  • Communicated project progress to clients and managed on-site customer relationships.
  • Managed loading, unloading, and secure transport of heavy tools and materials.

Scheduler / Customer Service Representative

Pro Pest Solutions & Pro Turf
12.2018 - 07.2020
  • Scheduled technicians and managed routing logistics using internal scheduling software.
  • Audited sales interactions and resolved customer billing or service-related issues.
  • Provided technical and general customer support over phone and email channels.
  • Booked service appointments while maintaining accurate account records.
  • Monitored team productivity and provided support for escalated service calls.

Education

High School Diploma -

Knob Noster High School
01-2017

Certifications in Health Sciences - undefined

Warrensburg Area Career Center
Warrensburg, MO
01.2017

Skills

  • Active listening and empathy
  • Clear verbal and written communication
  • Managing customer expectations
  • Handling complaints and feedback
  • Building rapport and trust with clients
  • Route and schedule planning
  • Prioritizing tasks based on urgency and importance
  • Animal behavior understanding
  • Feeding, grooming, and exercise routines
  • Pet safety and first aid
  • Plant care and maintenance, gardening practices
  • Creative solution development
  • Critical thinking and decision-making
  • Remote operations
  • Logistics coordination

Certification

Certified Nursing Assistant (CNA), 2016 – 2023 (inactive)

Timeline

VIP Military Move Coordinator

HomeSafe Alliance (Previously Tier One Relocation)
02.2022 - Current

Temporary Certified Nursing Assistant

Warrensburg Veterans Home
10.2021 - 12.2021

Laborer / Operator / Co-Owner

Royal Polish Systems
07.2020 - 09.2021

Scheduler / Customer Service Representative

Pro Pest Solutions & Pro Turf
12.2018 - 07.2020

Certifications in Health Sciences - undefined

Warrensburg Area Career Center

Owner/Operator

Snouts and Whiskers Pet Care
2024 - Current

High School Diploma -

Knob Noster High School

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Lacie Speak