LaChelle McClellan
Jackson
Summary
Diligent manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's Restaurant
07.2023 - Current
- Trained and mentored team members to enhance service quality and operational efficiency.
- Coordinated staff scheduling to optimize labor costs while maintaining service standards.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and menu offerings.
- Developed training programs focused on compliance with health and safety regulations.
Home Care Aide
Elite Life Care LLC
04.2022 - 06.2023
- Assisted clients with daily living activities, enhancing comfort and independence.
- Developed personalized care plans in collaboration with healthcare professionals to address individual needs.
- Monitored client health by recording vital signs and reporting changes to family members and medical staff.
- Trained new aides on best practices for patient care and safety protocols, ensuring compliance with standards.
Crew Trainer
McDonald's
04.2021 - 03.2022
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure adherence to quality and safety protocols.
- Implemented process improvements that enhanced service efficiency during peak hours.
- Provided ongoing coaching and support, fostering a culture of teamwork and collaboration.
Crew Member
McDonald's Restaurant
05.2020 - 04.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining cleanliness and adhering to safety standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Science - Human Resources Management
Southeast Missouri State University
Cape Girardeau, MO05-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff development
- Orientation and training
Certification
- Certified Microsoft Office Specialist since May first of 2023
Timeline
Assistant Manager
McDonald's Restaurant
07.2023 - Current
Home Care Aide
Elite Life Care LLC
04.2022 - 06.2023
Crew Trainer
McDonald's
04.2021 - 03.2022
Crew Member
McDonald's Restaurant
05.2020 - 04.2021
Bachelor of Science - Human Resources Management
Southeast Missouri State University