Lacey Snodgrass
Bolivar
Summary
To work and grow in an environment where my knowledge, experience, and creativity will be put to the best use.
Overview
17
17
years of professional experience
Work History
Private Duty Care Coordinator
Phoenix Home Care & Hospice
Springfield, MO
11.2025 - Current
- Coordinated patient care plans, ensuring seamless communication among healthcare providers and families.
- Implemented process improvements to enhance patient scheduling efficiency and reduce delays.
- Developed and maintained comprehensive documentation for patient assessments and care progress.
Office Assistant
CMH
Bolivar, Missouri
02.2025 - 11.2025
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Provided administrative support to multiple departments as needed.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Facilitated communication within the office and with external partners.
- Organized and scheduled meetings and appointments for management.
Benefits Specialist
State Of Missouri
Buffalo, Missouri
09.2024 - 02.2025
- Coordinated open enrollment activities including meetings and communication campaigns.
- Developed training materials to educate staff on benefit plans available to them.
- Processed invoices from vendors providing services related to benefit administration.
- Compiled data from various sources for reporting purposes.
- Researched and resolved employee inquiries regarding benefits programs.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Processed benefit enrollment forms, changes, and terminations.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Quality Control Inspector
Tracker Marine
Bolivar, Missouri
08.2021 - 09.2024
- Monitor operations to ensure that they meet production standards.
- Recommend adjustments to the assembly or production process.
- Inspect, test, or measure materials.
- Followed standard operating procedures during daily inspection activities.
- Maintained accurate records of all inspection results and corrective actions taken.
- Maintained inspection records and documentation associated with quality program.
- Performed detailed inspections of products to ensure compliance with company standards and regulations.
- Provided feedback regarding changes needed to improve production processes and product quality.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Trained new employees on proper use of test equipment and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Communicated effectively with management regarding progress toward meeting quality objectives.
Referral Coordinator
CMH
Bolivar, Missouri
08.2019 - 07.2021
- Obtained authorization for referrals and diagnostic testing using proper documentation.
- Coordinated and processed patient referrals with precision, detail, and accuracy.
- Scheduled patients, notifying of appointment date, time, and location.
- Managed incoming calls regarding referrals in a professional manner while providing accurate information.
- Resolved issues related to patient access, insurance coverage, and other barriers quickly and efficiently.
- Utilized organizational skills to prioritize tasks, meet deadlines, and maintain accuracy in data entry.
- Communicated with physicians and staff to gather information for referrals.
- Accepted phone calls from referral sources, patients, and third-party payers.
- Trained new employees on the referral process as well as relevant policies and procedures.
- Provided excellent customer service by responding promptly to inquiries from both internal and external customers.
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
Office Associate
Southside Behavioral Health Clinic
Bolivar
04.2015 - 08.2019
- Performs daily functions related to providing care to patients of the community.
- Following prescribed procedures in a professional, courteous manner.
- Works with staff members within and outside of the department in a professional manner, and performs other duties as requested.
- Performed data entry tasks in a timely and accurate manner.
- Provided customer service to visitors, colleagues, and management personnel.
- Greeted customers warmly upon arrival at the office reception area.
- Updated databases with current contact information for clients and vendors.
- Organized files alphabetically or numerically according to established procedures.
- Researched information on the internet related to specific topics or projects.
Scanning Specialist
CMH
Bolivar, Missouri
05.2011 - 04.2015
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Environmental Services Tech
Citizens Memorial Hospital
Bolivar, Missouri
09.2009 - 05.2011
- Maintain a clean, safe environment for patients/residents, visitors, and employees, following prescribed procedures in a professional, courteous manner.
- Works with staff members within and outside of the department in a professional manner, and performs other duties as requested.
- Performed and assisted with cleaning duties as necessary.
- Conducted daily cleaning activities such as dusting, mopping, vacuuming, and sanitizing surfaces.
Education
High School Diploma -
Halfway High School
01.2005
Skills
- Microsoft Office (Word/Excel)
- Computer knowledge
- Customer Service (On phone and in person)
- Basic Medical Knowledge
- Written and verbal communication
- Planning and Organization
- Understanding the importance of teamwork
- Adaptability and Flexibility
- Quality Control
- Professional Demeanor
- Visual Inspection
- Multitasking
- Quality processes
- Process Validation
- Problem-solving abilities
- Equipment Operation
- Inspection documentation
- Performance monitoring
- Product Inspection
- Organizational Skills
- Time management abilities
- Recordkeeping
- Office organization
- Data entry
- Microsoft Excel
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Valid Driver's license
Timeline
Private Duty Care Coordinator
Phoenix Home Care & Hospice
11.2025 - Current
Office Assistant
CMH
02.2025 - 11.2025
Benefits Specialist
State Of Missouri
09.2024 - 02.2025
Quality Control Inspector
Tracker Marine
08.2021 - 09.2024
Referral Coordinator
CMH
08.2019 - 07.2021
Office Associate
Southside Behavioral Health Clinic
04.2015 - 08.2019
Scanning Specialist
CMH
05.2011 - 04.2015
Environmental Services Tech
Citizens Memorial Hospital
09.2009 - 05.2011
High School Diploma -
Halfway High School