Lacey Ramirez
Kansas City
Summary
Proficient Transportation Specialist adept at overseeing daily transportations with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Transportation Specialist
North Kansas City School District
02.2017 - Current
- Safely transported students, including those with special needs, while maintaining a spotless safety record.
- Provided a high level of care, patience, and adaptability to meet the unique needs of each student.
- Display exceptional customer service skills when interacting with students, parents, and school staff.
- • Serve on the Union Board for North Kansas City, participating in decision-making and representation of union members.
- Developed routing plans to optimize travel time and reduce delays.
- Trained new employees on transportation policies and safety procedures.
- Kept transportation operations in compliance with company, legal and safety requirements.
Office Manager
Advantage Metals Recycling
02.2013 - 02.2017
- Operated as a detail-oriented and highly organized scale operator, efficiently managing incoming and outgoing materials.
• Accurately weighed and documented scrap materials, ensuring compliance with regulatory standards.
• Collaborated effectively with yard personnel and maintained safety protocols to contribute to overall efficiency and productivity.
• Served as a member of the Safety Committee, actively involved in ensuring compliance with OSHA regulations and a safe working environment. - Coordinated schedules and meetings for management and staff.
- Trained new employees on office procedures and systems.
- Developed and implemented efficient filing systems for documentation.
- Assisted in budgeting processes by tracking expenses accurately.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Sales Consultant Manager
ADT Security Services
02.2012 - 02.2014
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored junior sales consultants on effective selling techniques.
- Managed client relationships to ensure satisfaction and retention in security services.
- Analyzed market trends to identify opportunities for new service offerings.
- Worked closely with other departments throughout the organization to ensure efficient operations.
Education
Oak Park High School
Skills
- Vehicle inspection
- Routing optimization
- Safety compliance
- Employee training
- Customer relationship management
- Policy development
- Conflict resolution
- Budget tracking
- Logistics planning
- Dispatch operations
- Hazardous materials handling
- Microsoft Office
- Data analysis
- Payroll administration
- Onboarding and orientation
- Staffing and recruitment
- Payroll oversight
Certification
- Class B cdl
- Air-break endorsement
- Passenger endorsement
Timeline
Transportation Specialist
North Kansas City School District
02.2017 - Current
Office Manager
Advantage Metals Recycling
02.2013 - 02.2017
Sales Consultant Manager
ADT Security Services
02.2012 - 02.2014
Oak Park High School