Work Preference

Summary

Overview

Work History

Education

Skills

Accomplishments

References

Timeline

Open To Work

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K. Lacey Doyle

Kansas City

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Minimum Desired Compensation

$65000/yr

Summary

Dynamic Tier 3 Technical Lead at Storable with a proven track record in creating impactful training content and mentoring new hires. Expert in software troubleshooting, bug ticket creation, and cross-functional collaboration, I excel in fostering strong customer relationships and ensuring quality expectations are met.

Overview

years of professional experience

Work History

Tier 3 Technical Lead / Tier 2 Trainer

Storable

04.2022 - Current

Company Overview: a multi-vertical SaaS company that caters to storage facility owners
Creates training materials, holds virtual education sessions, and onboards and mentors new-hires for Storable Easy
Works cross-functionally to create engaging and impactful training content
Manages learning materials to ensure it is up-to-date and accurate, implementing different adult learning styles into all educational courses and trainings
Highly organized, sharp attention to detail, and strong project management abilities
Works closely with the support team to track down software issues and create paths to a fix by creating bug tickets for the engineering team to review and prioritize for implementation
Develops and maintains strong relations with customers to meet quality expectations

Owner & Artist

Laced Quilting

04.2014 - Current

Company Overview: a small quilt-making business with an online presence
I utilized my artistic skills, organizational expertise, and strong interpersonal abilities to successfully run and grow the business.

Supervisor | Specialy Buyer

Whole Foods Market

Vancouver

03.2016 - 09.2019

Assisted in scheduling and supervising Store Support Team Members, ensuring smooth daily operations and supporting Team Leaders
Fostered a positive environment of teamwork, mutual respect, and high morale
Monitored customer flow, directing Team Members to meet customer needs and promptly addressing inquiries
Responsibilities included ordering, replenishing, and merchandising cheese, beer, and accoutrements, and participating in regional promotions
Managed deliveries, stocked shelves, organized promotional displays, maintained the back room, and provided exceptional customer service to both customers and team members

Salon Coordinator | Front-End Manager

Salon Di Marco & Day Spa

Lawrence

08.2010 - 04.2014

Responsible for maintaining an organized work environment and ensuring accurate scheduling for all stylists, facilitating smooth salon operations
The role demanded wearing multiple hats, multitasking, professional and courteous phone service, face-to-face client interactions, inventory management, salon opening and closing procedures, weekly inventory assessments, computer proficiency, and excellent communication skills

Lead Teller

Generations Credit Union

Olympia, WA

07.2005 - 08.2010

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
Responsible for doing daily accounting and GL entries.