Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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K. Lacey Doyle

Kansas City

Summary

Dynamic Tier 3 Technical Lead at Storable with a proven track record in creating impactful training content and mentoring new hires. Expert in software troubleshooting and cross-functional collaboration, I excel in fostering strong customer relationships and ensuring quality expectations are met. Highly organized with sharp attention to detail, I drive project success and team performance.

Overview

15
15
years of professional experience

Work History

Tier 3 Technical Lead / Tier 2 Trainer

Storable
04.2022 - Current
  • Company Overview: a multi-vertical SaaS company that caters to storage facility owners
  • Creates training materials, holds virtual education sessions, and onboards and mentors new-hires for Storable Easy
  • Works cross-functionally to create engaging and impactful training content
  • Manages learning materials to ensure it is up-to-date and accurate, implementing different adult learning styles into all educational courses and trainings
  • Highly organized, sharp attention to detail, and strong project management abilities
  • Works closely with the support team to track down software issues and create paths to a fix by creating bug tickets for the engineering team to review and prioritize for implementation
  • Develops and maintains strong relations with customers to meet quality expectations

Owner & Artist

Laced Quilting
04.2014 - Current
  • Company Overview: a small quilt-making business with an online presence
  • I utilized my artistic skills, organizational expertise, and strong interpersonal abilities to successfully run and grow the business.

Supervisor | Specialy Buyer

Whole Foods Market
Vancouver
03.2016 - 09.2019
  • Assisted in scheduling and supervising Store Support Team Members, ensuring smooth daily operations and supporting Team Leaders
  • Fostered a positive environment of teamwork, mutual respect, and high morale
  • Monitored customer flow, directing Team Members to meet customer needs and promptly addressing inquiries
  • Responsibilities included ordering, replenishing, and merchandising cheese, beer, and accoutrements, and participating in regional promotions
  • Managed deliveries, stocked shelves, organized promotional displays, maintained the back room, and provided exceptional customer service to both customers and team members

Salon Coordinator | Front-End Manager

Salon Di Marco & Day Spa
Lawrence
08.2010 - 04.2014
  • Responsible for maintaining an organized work environment and ensuring accurate scheduling for all stylists, facilitating smooth salon operations
  • The role demanded wearing multiple hats, multitasking, professional and courteous phone service, face-to-face client interactions, inventory management, salon opening and closing procedures, weekly inventory assessments, computer proficiency, and excellent communication skills

Education

Business Credits

Southwest Texas State University

Skills

  • G Suite
  • Salesforce
  • Absorb
  • Hubspot
  • Microsoft Office
  • Apple Products
  • Adobe Acrobat
  • Zoom
  • TeamViewer
  • Sendgrid / Twilio
  • Various industry-specific software
  • Bug tracking (Jira / Confluence)
  • Software troubleshooting
  • Employee training
  • Cross-functional collaboration
  • Attention to detail
  • Time management
  • Problem solving
  • Coaching and mentoring

Accomplishments

  • Do More Award
  • Storrior Spirit Award
  • Wholehearted Customer Focus Core Value Award
  • Storable Spotlight Award, twice
  • Whole Foods Customer Service Regional Champion

References

References available upon request.

Timeline

Tier 3 Technical Lead / Tier 2 Trainer

Storable
04.2022 - Current

Supervisor | Specialy Buyer

Whole Foods Market
03.2016 - 09.2019

Owner & Artist

Laced Quilting
04.2014 - Current

Salon Coordinator | Front-End Manager

Salon Di Marco & Day Spa
08.2010 - 04.2014

Business Credits

Southwest Texas State University

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K. Lacey Doyle