Latifah Nixon
Raymore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Loan Advisor
Mazuma Credit Union
Overland Park, KS
01.2012 - Current
- Developed loan contracts and explained contract terms to clients.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Located and suggested loan packages that met client needs and priorities.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Updated client account information and records in company databases.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Education
High School Diploma -
Raytown South High School
Raytown, MO05.2010
Skills
- Customer Service
- Client Interview
- Product Education
- Process Improvement
- Documentation review
- Financial planning
- Active listening
- Loan servicing
Timeline
Loan Advisor
Mazuma Credit Union
01.2012 - Current
High School Diploma -
Raytown South High School