Kyra Fleming
Holden
Summary
Reliable customer service representative motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with a variety of customers. Ability to multi-task and problem solve in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Summit Pizza
Pleasant Hill
04.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Took orders and processed payments in person and over the phone.
- Resolved customer complaints promptly and efficiently.
- Addressed customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, payment, and refunding.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Skills
- Order processing
- Customer database management
- Payment handling
- Product knowledge
- Complaint resolution
- Order and refund processing
- Credit card payment processing
- Multi-line phone systems
Timeline
Customer Service Representative
Summit Pizza
04.2024 - Current