Kylie Rossfeld
St Louis
Summary
Energetic associate offering 10 years of work experience focusing on exceptional customer service, critical thinking and problem solving paired with outstanding time management and multitasking skills. Dedicated the last 5 years to perfecting skills and gaining knowledge in finance, title work and mortgage loan operations
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor
Northern Lakes Mortgage
02.2023 - Current
- Consistently manage a pipeline of 30-40 loans, closing at least 20 per month.
- Responsible for all written and verbal communication between loan officer, underwriting, compliance and closing departments.
- Obtain, review and submit all loan documentation to underwriting.
- Verify and balance fees for closing.
- Experience in broker/wholesale loans as well as correspondent loans.
- Experience in FHA and VA specific loans and guidelines.
- Growing knowledge in Encompass and AUS.
- Ability to adapt to ever changing situations and requests from submission to funding.
Recording Associate
Elite Title Company
03.2021 - 12.2022
- Proofread and edited title documents to correct errors and to maintain accuracy and document requirements.
- Examined deeds, deeds of trust, liens, judgments and easements.
- Maintained regular communications with clients via phone and email to discuss and resolve issues.
- Gathered and input necessary information from sales contracts into digital database.
Financial Representative
TD Ameritrade
10.2020 - 02.2021
- Navigated clients through company website and provided IT assistance when needed.
- Educated and worked with clients regarding successful options through trading platforms.
- Studied financing and trading in training towards careers in financial advising.
Office Manager
West County Sprinklers
01.2020 - 10.2020
- Coordinated, scheduled, and arranged all service routes each day on master service schedule while smoothly balancing customer and workload demands.
- Created and updated accounting systems and spreadsheets with new expenses and payments to keep accurate record and issue invoices.
- Recognized and resolved all issues prior to escalation between clients and service workers.
Sales Associate
Orangetheory Fitness
05.2018 - 12.2019
- Answered all incoming calls regarding company and payment information, membership accounts, and membership options.
- Met sales targets consistently with attention to detail and listening to client needs and concerns.
- Persuasively negotiated terms based on clients hesitations and concerns.
- Trained all new sales employees on effective sales service and operational strategies.
Education
Associate of Arts -
Missouri Southern State University
Joplin, MO05.2018
High School Diploma -
Rockwood Summit Highschool
Fenton, MO05.2014
Skills
- Typing - 60 words per minutes
- Microsoft Word, Excel and Outlook
- Encompass
- Attention to Detail
- Critical Thinking
- Problem Solving
- Multi-tasking
- Appraisal Review
- Income Review and Calculations
- Pipeline Management
- Verbal and Written Communication
Certification
Title Producers License
Timeline
Mortgage Loan Processor
Northern Lakes Mortgage
02.2023 - Current
Recording Associate
Elite Title Company
03.2021 - 12.2022
Financial Representative
TD Ameritrade
10.2020 - 02.2021
Office Manager
West County Sprinklers
01.2020 - 10.2020
Sales Associate
Orangetheory Fitness
05.2018 - 12.2019
Associate of Arts -
Missouri Southern State University
High School Diploma -
Rockwood Summit Highschool
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