Kylie Santhuff
Festus
Summary
Dedicated customer service professional with strong problem resolution and effective communication skills. Proven ability to handle customer inquiries and complaints with professionalism and empathy, ensuring a positive guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Missouri State University
Springfield
08.2025 - Current
- Greeted and assisted guests with check-in and check-out processes.
- Maintained organized filing system for guest records and inquiries.
- Handled customer complaints with professionalism and empathy.
- Explained policies and procedures to visitors.
Customer Service Representative
Ameritime
Festus
07.2024 - 07.2025
- Resolved customer complaints through effective communication and problem-solving.
- Managed order processing using customer relationship management software.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Cashier
Taytro's Bar And Bistro
Festus
02.2024 - 07.2024
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
Administrative Assistant
Second Act Careers LLC
Columbia
09.2023 - 03.2024
- Assisted in preparing documents and reports for team meetings.
- Conducted research and compiled information for project updates.
- Maintained filing systems to ensure easy access to documents.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service Cashier
Festus Custard Co.
Festus
03.2022 - 10.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selection and answered product questions.
- Maintained cleanliness of dining area and service counters throughout shifts.
- Handled cash, credit, and gift card payments accurately and securely.
- Collaborated with team members to ensure timely order fulfillment.
- Monitored inventory levels and communicated needs to management promptly.
- Followed safety protocols while preparing food items for customers.
Customer Service Cashier
Daily Flavor's
Festus
06.2023 - 08.2023
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
High School Diploma -
Festus Senior High School
Festus, MO05-2025
Missouri State University
Springfield, MOSkills
- Customer service
- Effective communication
- Problem resolution
- Organizational skills
- Administrative support
- Data entry
- Time management
- Calendar management
- Mail distribution
- Multitasking
- Front office management
Certification
- Certificate of Advanced Learning - A.S.K Business Institute
Timeline
Front Desk Receptionist
Missouri State University
08.2025 - Current
Customer Service Representative
Ameritime
07.2024 - 07.2025
Customer Service Cashier
Taytro's Bar And Bistro
02.2024 - 07.2024
Administrative Assistant
Second Act Careers LLC
09.2023 - 03.2024
Customer Service Cashier
Daily Flavor's
06.2023 - 08.2023
Customer Service Cashier
Festus Custard Co.
03.2022 - 10.2023
High School Diploma -
Festus Senior High School
Missouri State University
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