Kylie Eades
Lee's Summit
Summary
Fast-thinking Emergency Medical Technician with 1.5 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care. Attentive Police Dispatcher bringing 11 collective years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Select Physical Therapy
03.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
EMT-B
Cameron Ambulance District
05.2021 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Evaluated patient histories to assess and prioritize levels of care
- Followed all safety protocols and took necessary precautions while providing care
- Assisted with lifting and moving patients
- Responded to 911 calls for medical emergencies
- Handled patient transfers from one medical facility to another
- Delivered emotional support to patients and families
- Immobilized patient for placement on stretcher and ambulance transport
- Educated public on emergency medical services
Communications Officer
Cameron Police Department
10.2019 - 03.2024
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Followed established protocols for professional handling of emergency situations
- Directed responders using assigned mapping systems for timely emergency attendance
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Monitored Police and Fire radios to provide assistance to responding personnel
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Proved successful working within tight deadlines and a fast-paced environment
- Assisted callers in emergency situations with appropriate information and support
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems
911 Dispatcher
Caldwell County Sheriffs Office
03.2018 - 03.2024
- Followed established protocols for professional handling of emergency situations
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Directed responders using assigned mapping systems for timely emergency attendance
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Monitored Police and Fire radios to provide assistance to responding personnel
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Dispatched and coordinated emergency services teams according to high-priority calls
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems
- Proved successful working within tight deadlines and a fast-paced environment
- Answered calls from automatic routing system and took basic information from callers
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
Housekeeper
Home Sweep Home Cleaning Services
10.2017 - 03.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Disposed of trash and recyclables each day to avoid waste buildup
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Laborer
Amazon
03.2017 - 10.2017
- Worked alongside team to accomplish work goals according to schedule
- Understood and followed verbal and written instructions to complete work correctly
- Maintained organized and clean work areas at all times on job sites
- Loaded, unloaded, and moved material to and from storage and production areas
- Prepared job sites by removing debris and setting up materials and tools
- Organized materials, tools, and equipment to supply team members
Customer Service Representative
Croft Trailer Supply
10.2016 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
911 Dispatcher
Bates County Sheriffs Department
07.2016 - 10.2016
- Followed established protocols for professional handling of emergency situations
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Directed responders using assigned mapping systems for timely emergency attendance
- Assessed emergency requests and made quick judgment calls to determine appropriate action
Education
EMT-BASIC -
Grundy County Ambulance
Trenton, Missouri03.2020
High School Diploma - undefined
Hermitage High School
Hermitage, MO05.2009
Skills
- CPR and First Aid
- Decision Making
- Adaptability and Flexibility
- Critical Thinking
- Geographical Knowledge
- Effective Communication
- Time Management
- Attention to Detail
- Memory Retention
- Interpersonal Skills
- Emotional Intelligence
- Empathy and Compassion
- Multitasking Abilities
- Telephone Etiquette
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Patient identity verification
- Patient check-in
- Eligibility determination
- Customer service
- Verbal and written communication
- Fee collection
- Records maintenance
- Friendly and outgoing
- Team collaboration
- Problem-solving
- Data entry
- Policy understanding
- Multitasking and organization
- Patient registration
- Relationship building
- Phone and email etiquette
Certification
- EMT - Certified Emergency Medical Technician
- Crisis Intervention Team Certification
- M.U.L.E.S Certified
- EMD Certification (Power Phone)
- 40 Hour Basic Dispatch training
Timeline
Patient Service Specialist
Select Physical Therapy
03.2024 - Current
EMT-B
Cameron Ambulance District
05.2021 - Current
Communications Officer
Cameron Police Department
10.2019 - 03.2024
911 Dispatcher
Caldwell County Sheriffs Office
03.2018 - 03.2024
Housekeeper
Home Sweep Home Cleaning Services
10.2017 - 03.2018
Laborer
Amazon
03.2017 - 10.2017
Customer Service Representative
Croft Trailer Supply
10.2016 - 03.2017
911 Dispatcher
Bates County Sheriffs Department
07.2016 - 10.2016
High School Diploma - undefined
Hermitage High School
- EMT - Certified Emergency Medical Technician
- Crisis Intervention Team Certification
- M.U.L.E.S Certified
- EMD Certification (Power Phone)
- 40 Hour Basic Dispatch training
EMT-BASIC -
Grundy County Ambulance
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