Kylie Bain
Cedar Hill
Summary
Dynamic Restaurant Manager with a proven track record at Company B Bbq, excelling in team leadership and customer engagement. Skilled in inventory control and financial transaction handling, I enhanced operational efficiency and consistently delivered exceptional service, fostering a positive dining experience and driving customer satisfaction. Highly dependable with a strong work ethic.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Company B Bbq
04.2008 - Current
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Learned food safety practices and maintained sanitation standards throughout the restaurant.
- Supported team members during busy shifts, enhancing workflow and guest experience.
- Handled inventory management tasks, contributing to organized stock levels and availability.
- Participated in staff training sessions, promoting teamwork and operational effectiveness.
- Monitored dining areas for cleanliness, ensuring welcoming atmosphere for guests.
- Provided feedback on menu items based on customer preferences and trends observed.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Tanning Consultant
Extreme Tan
07.2005 - 2026
- Advised clients on tanning product selection and usage to optimize results.
- Educated customers on tanning safety practices and skin care routines.
- Assisted in maintaining equipment functionality through regular inspections and cleaning.
- Developed promotional material to enhance customer engagement and drive sales.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
- Assisted in inventory management, ensuring adequate stock levels were maintained while minimizing wastage due to expired products.
- Conducted skin type assessments to recommend appropriate tanning sessions and skin care products, improving client safety.
Caregiver
Mutual Of Omaha Insurance Company
09.2018 - 05.2019
- Provided compassionate care and support to elderly and disabled individuals, enhancing quality of life.
- Assisted with daily living activities, ensuring comfort and safety for clients in home environments.
- Implemented personalized care plans, adapting strategies to meet individual needs effectively.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Coordinated transportation and scheduled appointments, facilitating access to essential services for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Shift Manager
Aldi
06.2016 - 09.2018
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored staff on best practices for customer service and operational procedures.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Analyzed performance metrics to identify areas for improvement and drive team accountability.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Managed staff hiring, training and supervision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw loading and unloading of packages in warehouse.
Education
High School Diploma - General Studies
Northwest High School
Cedar Hill, MOSkills
- Team leadership and development
- Inventory tracking and control
- Customer engagement strategies
- POS system operation skills
- Shift coordination and scheduling
- Resolution of customer complaints
- Food service background knowledge
- Flexibility in work environments
- Supervisory capabilities
- Maintenance of kitchen equipment
- Financial transaction handling skills
- Critical analysis skills
- Certified ServeSafe manager
- Highly dependable
- Strong work ethic
- Computer efficiency
- Great communication skills
- Time management
Timeline
Caregiver
Mutual Of Omaha Insurance Company
09.2018 - 05.2019
Shift Manager
Aldi
06.2016 - 09.2018
Restaurant Manager
Company B Bbq
04.2008 - Current
Tanning Consultant
Extreme Tan
07.2005 - 2026
High School Diploma - General Studies
Northwest High School