Kyle Richards
Columbia
Summary
With former experience in cafe settings, I learned to provide strong customer service to ensure that each person received their product quickly and correctly. I managed a team of night shift baristas and am proficient in handling cash flow, closing out tills, and ensuring the store was ran to the expectations given by management to enhance the customer experience.
I have built upon my communications skills with my current position as a Billing Supervisor for an RCM company. My expectations are to provide transparency in handling revenue, training physicians on proper medical coding, tracking authorizations, eligibility, and ensuring accuracy and compliance with the healthcare system.
Overview
6
6
years of professional experience
Work History
Billing Superviser (Remote Employee)
Innovative Revenue Cycle Management
08.2023 - Current
- Supported billing operations by processing invoices and payments accurately.
- Assisted in resolving customer billing inquiries and discrepancies efficiently.
- Learned to utilize billing software for accurate data entry and reporting.
- Collaborated with team members to streamline billing procedures and improve workflow.
- Managing physician accounts from multiple states across the country.
- Maintaining consistent correspondence with physicians, patients, and insurances.
Medical Biller
Gateway Medical Solutions
07.2022 - 12.2023
- Processed medical claims efficiently, ensuring accurate billing and timely submissions.
- Reviewed patient accounts for discrepancies, resolving issues to maintain billing accuracy.
- Collaborated with healthcare providers to obtain necessary documentation for claim approvals.
- Utilized electronic health record systems for data entry and tracking of billing information.
- Trained new staff on billing procedures and software usage to enhance team productivity.
Barista/Shift Supervisor
Starbucks
10.2019 - 07.2022
- Supervised daily operations to ensure smooth workflow and exceptional customer service.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Conducted quality control checks on all beverages to ensure consistency and high standards.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Server Assistant
Lemonade House Grille
04.2019 - 08.2019
- Assisted servers in delivering food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness of dining areas and ensured readiness for service during busy shifts.
- Supported inventory management by restocking supplies and monitoring stock levels efficiently.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely service delivery.
Education
Poplar Bluff High School
Poplar Bluff, MOMeteorlogy
Mizzou (currently)
05-2027
Skills
- Efficiency in providing excellent customer service
- Team development
- Reporting skills
- Strategic Decision-making
- Invoice processing
- Cashflow Management
- Adaptable to new software and system implementation
- Ability to Multitask
- Proficient in communication regarding both customers and management
Timeline
Billing Superviser (Remote Employee)
Innovative Revenue Cycle Management
08.2023 - Current
Medical Biller
Gateway Medical Solutions
07.2022 - 12.2023
Barista/Shift Supervisor
Starbucks
10.2019 - 07.2022
Server Assistant
Lemonade House Grille
04.2019 - 08.2019
Poplar Bluff High School
Meteorlogy
Mizzou (currently)
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