Kyle McGerald
Ashland
Summary
Organized education professional bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building, with a deep interest in bringing empathy and creativity into education. Proven history of successfully engaging with student and professional audiences. Quick-learning and task-driven with excellent delegation and planning abilities. Technologically adept with a passion for innovation and development of creative strategies. Currently an academic advisor coordinator who has tremendously enjoyed having the privilege and opportunity to guide students on their educational journey and is passionate about expanding the possibilities of that experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Academic Advising Coordinator
Columbia College
10.2022 - Current
- Promote student succees in accordance with Columbia College’s vision, mission and values.
- Function as student advocate guiding and supporting students throughout the Columbia College experience immediately following admission through graduation
- Maintain student database and electronic records for each student contact
- Receive and review transcripts to ensure eligibility for to specific programs
- Maintain accurate confidential participant files to meet school, state, and federal guidelines
- Provide comprehensive support services encompassing career and personal goals of student
- Discuss student success strategies and development of study skills
- Review student files to ensure deadlines were met for completing various graduation requirements
- Mentor students, offering advice and support on topic selection, appropriateness, and academic value of coursework
- Provide support and guidance to students experiencing academic and personal troubles
- Train, support and assist day campus faculty advisors on advising principles, best practices, processes and procedures, and with faculty questions and concerns.
- Track students’ progress through their degree program, especially prior to faculty advisor assignments.
- Coordinate with Student Affairs and Enrollment Management & Marketing to plan, attend events, and advise prospective students.
- Assist Academic Affairs in course management
- Assist the Student Success office in student retention issues
- Assign faculty academic advisors
- Coordinate with the First Year Experience program
Academic Advisor
Columbia College
12.2010 - 08.2012
- Function as student advocate guiding and supporting students throughout the Columbia College experience immediately following admission through graduation
- Maintain student database and electronic records for each student contact
- Receive and review transcripts to ensure eligibility for to specific programs
- Maintain accurate confidential participant files to meet school, state,and federal guidelines
- Provide comprehensive support services encompassing career and personal goals of student
- Discuss student success strategies and development of study skills
- Review student files to ensure deadlines were met for completing various graduation requirements
- Mentor students, offering advice and support on topic selection, appropriateness, and academic value of coursework
- Provide support and guidance to students experiencing academic and personal troubles
- Manage multi-line phone system for busy online campus
Testing Center Supervisor
Columbia College
08.2012 - 05.2015
- Administered variety of exams to local Columbia College students and community, including but not limited to, ACT residual, ADA accommodated testing, CLEP, CBASE, DSST, Distance Education midterms and finals, English as a Second Language, and Major Field Test
- Successfully led key projects which resulted in new testing technology and national certifications
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Responsible for ordering, storing and safeguarding all exams and exam-related material
- Coordinate with and educate Columbia College faculty, staff, and students to maintain accordance with Americans with Disabilities Act as it pertains to testing
- Collaborate extensively with full time and adjunct faculty regarding testing protocols, scheduling, test material retrieval and return, and in addressing individual student concerns
- Supervise, lead, and train one part-time assistant and one student employee
- Recruit and approve qualified evening and weekend proctors based on specific guidelines, as well as provide training for new and current proctors
- Coordinate payroll forms for all local proctors and maintain weekly and bi-weekly payroll submissions for all Testing Center staff
- Maintain, evaluate, and interpret statistical data regarding services provided by Testing Services
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
- Coordinate and participate in interdepartmental efforts such as facility reservations, safety and security requests, special events, training sessions, and planning initiatives
- Serve as administrator for several software applications integral to automation and delivery of departmental functions including Register Blast scheduling software, Pearson's My Labs Plus, ACT: Compass/ESL, and CLEP: Test Delivery Management Software
Financial Aid Coordinator
Columbia College
07.2008 - 12.2010
- Advised students regarding regulations, policies, and procedures of federal financial aid, student accounts, and registration
- Evaluated and reconciled student account issues by identifying problems and coordinating interdepartmental efforts while fostering open communication
- Demonstrated thorough understanding of federal and state law in regards to student financial aid through continued self-guided education regarding state and federal laws
- Managed student accounts through application of personal payments, identifying refund scenarios, and allocating student aid for voucher use
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
- Ensured observance of all corporate and federal regulatory policies in terms of data security, privacy and confidentiality
- Spent ample time with each applicant to break down complex information into terms that easy to understand
- Effectively managed more than 1,000 client relationships
Area Coordinator
Columbia College
07.2005 - 06.2008
- Maintained general operation of 2 residence halls, including budget management, assessment of physical environment and communication with custodial staff
- Managed hall occupancy and assignments and oversaw compliance with regulations
- Supervised, hired, trained and evaluated six Resident Assistants and one Head Resident
- Facilitated delivery of intentional educational and social programming for residence hall and campus communities
- Mentored resident assistants for advisement on programming and community development efforts
- Developed and educated students about school's code of conduct and residence hall policies and procedures
- Advised, counseled and provided support to students in aspects of personal and academic pursuits
- Assisted students with common issues, including transition to college, financial concerns, stress management, study skills and selecting majors
- Administered student conduct cases with an emphasis on education, community and personal responsibility in sanctions
- Conducted weekly area meetings to discuss inclusive and intentional programmatic efforts, student concerns and facility issues
- Co-facilitated COLL 104 & 105 covering topics such as leadership skills, development, responsible choices, peer advising, peer counseling, and crisis response
- Collaborated with multicultural affairs to develop and implement vibrant and diverse programming for resident students
- Coordinated college officials for safety crisis intervention within residential communities
- Supervised the Atkins-Holman Student Commons information desk which included hiring, training, and scheduling of approximately ten student staff to ensure successful daily operations
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, MO2005
Skills
- Program Management
- Recruiting and training
- Teamwork/collaboration
- Community focused
- Business and residential facility management
- Policy and procedure improvements
- Conflict mediation
- Cultural awareness and sensitivity
- Partnership development
- Self-discipline
- Special and large event planning and management
- Natural teacher and mentor
- Supervisory role background
References
- Dr. Mary Dorn - Assistant Professor and Department Chair of the Robert W. Plaster School of Business, Columbia College 1001 Rogers St. Columbia, MO 65216 (573) 875-7561
- Ms. Jeanette Gold - Assistant Director of Online Student Services, Columbia College 1001 Rogers St. Columbia, MO 65216 (912) 980-4923
- Mr. Jonathan Moberly - Dean of the Robert W. Plaster School of Business, Columbia College 1001 Rogers St. Columbia, MO 65216 (573) 875-7535
Affiliations
- Co-owner of community minded music and art cooperative that brings musical talent to Portland and offers services to community events. Manager of artist promotion, event and venue registration, contracts and administration, and all public relations. Subduction Audio was established in 2015 and is still active.
- Formerly served as event safety and security specialist for Crystal Ballroom with McMenamins, in the evening and weekend for additional income.
Certification
- Certified Safety Professional - DPPST in Oregon (Expired)
Timeline
Academic Advising Coordinator
Columbia College
10.2022 - Current
Testing Center Supervisor
Columbia College
08.2012 - 05.2015
Academic Advisor
Columbia College
12.2010 - 08.2012
Financial Aid Coordinator
Columbia College
07.2008 - 12.2010
Area Coordinator
Columbia College
07.2005 - 06.2008
Bachelor of Arts - Psychology
Columbia College
- Certified Safety Professional - DPPST in Oregon (Expired)
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