Kyle Gionet
Saint Peters
Summary
Skilled Lead Installation Technician with significant experience in managing technical installations, including planning, executing, and troubleshooting. Strong leadership abilities demonstrated in overseeing teams to perform tasks accurately and efficiently. Have improved installation processes in previous roles, resulting in increased efficiency and reduced downtime. Profound understanding of safety protocols, equipment operation standards, and quality control procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Installation Technician
Jerry Kelly Heating & Air Conditioning
Saint Peters
02.2019 - Current
- Led installation projects for heating and air conditioning systems.
- Trained and mentored junior technicians on best practices.
- Resolved complex installation issues using problem solving techniques and sound judgement.
- Provided technical guidance and support to installation team members.
- Assisted in the development of installation training programs for new technicians.
- Performed quality control inspections of installations to ensure accuracy and customer satisfaction.
- Maintained clean tools, test equipment and work motor vehicles.
- Provided key information to customers, educating on equipment, products, and services.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Inspected equipment and ensured compliance with safety standards.
- Diagnosed system issues and implemented effective solutions.
- Maintained inventory of tools and equipment for installations.
- Communicated effectively with clients regarding system functionality.
- Collaborated with team members to streamline installation processes.
- Reviewed work orders for accuracy prior to beginning jobs.
- Provided technical assistance to customers throughout the entire product life cycle.
- Maintained a high level of professionalism when interacting with clients.
Installer Service Specialist
Sunrise Telecom
Maryland Heights
04.2018 - 01.2019
- Installed and configured telecom equipment for residential and commercial clients.
- Provided technical support and troubleshooting for installation-related issues.
- Collaborated with team members to ensure timely service delivery and customer satisfaction.
Loader
UPS
Maryland Heights
06.2015 - 03.2018
- Loaded packages onto delivery trucks using safe lifting techniques.
- Organized freight in designated areas for efficient loading and unloading.
- Inspected packages for damage and ensured proper labeling before loading.
- Assisted in training new loaders on equipment usage and safety procedures.
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Packaged, crated and loaded items safely for transport.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
Education
Francis Howell High
Saint Charles, MOSkills
- A/C troubleshooting
- Installation project management
- Quality control inspection
- Equipment compliance
- Technical support
- Customer relationship management
- Process optimization
- Safety protocol adherence
- Technical training
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Customer education
- HVAC systems
- Electrical troubleshooting
- Basic plumbing
- Field service
- Equipment installation
- Troubleshooting and diagnosis
- Diagnostic testing
- Customer service
- Installation tools
- System repair
- Routine maintenance
Certification
- NATE-CORE
- NATE-FURNACE
- NATE-HEAT PUMP
- OSHA 30
- Propane Certification
- Heat Exchanger
- Forklift Certified
- EPA- Type I & Type II
Timeline
Lead Installation Technician
Jerry Kelly Heating & Air Conditioning
02.2019 - Current
Installer Service Specialist
Sunrise Telecom
04.2018 - 01.2019
Loader
UPS
06.2015 - 03.2018
Francis Howell High