Kyle Cullen
Wentzville
Summary
Accomplished, results-driven service operations executive recognized for cultivating high-performing teams, implementing digitally enhanced service growth strategies, and synchronizing regional operations with corporate objectives, showcasing strong financial acumen in managing P&L, forecasts, budgets, and multi-discipline portfolios.
Overview
12
12
years of professional experience
Work History
Zone Operations Manager - Midwest Service
Siemens Infrastructure Buildings
St. Louis
01.2018 - Current
- Managed and optimized high-functioning service coordination, energy engineering, ACSM, and renewal coordination teams within Midwest area offices
- Accelerated digitalization initiatives, implementing tools and dashboards to improve visibility, scalability and decision making
- Developed and executed area business plans, achieving consistent performance against revenue forecasts and annual budgets
- Delivered on profit plans while maintaining strict cost control targets
- Oversaw team dynamics to ensure high-functioning operations across all service areas with a safety first mindset
- Applied Strong business acumen to manage the dynamics of a complex, matrixed organization while driving efficiencies in service delivery
- Led workforce planning, staffing models, training programs and performance standards to build high performing, empowered teams
Branch Service Operations Manager
Siemens Building Technologies
St. Louis
06.2014 - 01.2018
- Directed service operations for $12M portfolio, developing 12 technical representatives in St. Louis, MO and Bloomington, IL locations.
- Managed work-in-progress through regular meetings with operations leaders to enhance customer satisfaction.
- Provided accurate P&L analysis, including forecasting, estimating, monitoring, and recovery planning.
- Ensured profitable execution of service business by balancing customer and employee satisfaction.
- Developed growth strategies and workflow standards to expand service offerings.
- Implemented organizational changes to align processes with business objectives.
- Maintained compliance by ensuring effectiveness of corporate policies and standards.
Education
Bachelor of Science - Technical Management/Finance
DeVry University
Addison, Illinois01-2025
Skills
- Regional service operations leadership
- Revenue forecasting and budgeting
- Service agreement renewals and retention
- Digitalization and process optimization
- Performance management and executive dashboards
- Risk identification, mitigation and problem solving
- Safety compliance and training governance
- Cross-functional collaboration
- Talent development and succession planning
- Continuous improvement and innovation
References
References available upon request.
Timeline
Zone Operations Manager - Midwest Service
Siemens Infrastructure Buildings
01.2018 - Current
Branch Service Operations Manager
Siemens Building Technologies
06.2014 - 01.2018
Bachelor of Science - Technical Management/Finance
DeVry University