Kyle Connor
Kansas City
Summary
Dedicated and detailed-oriented college student working toward a BS in Information Technology with an emphasis in Cybersecurity at Lindenwood University. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Seeking opportunities to immerse myself in real-world scenarios, collaborate with industry professionals, and gain invaluable hands-on experience, which is essential for expanding my knowledge and skill set in the dynamic field of IT/Cybersecurity.
Overview
2
2
years of professional experience
Work History
IT Service desk intern
Tepa Companies
05.2024 - Current
- Collaborated with team members on troubleshooting.
- Assisted with investigations and implementation of solutions to technical issues for end-users and collaborated with co-workers on the IT team for help.
- Installed documents and troubleshooted desktop software for staff production.
- Configured and recycled laptops and cellphones for company use, ensuring compliance with company regulations and standards.
- Developed and implemented new technical documentation for the company to use.
- Responded and followed up with service desk tickets from Ivanti via phone, email, chat, and in person.
- Actively participated in cross-functional projects and initiatives to streamline service desk operations and enhance user experience.
- Approved and denied different applications for company use through research and vulnerability analysis.
- Created policies within Windows Intune to improve company security standards.
- Created scripts to automatically update applications to their latest versions.
Direct Support Professional
Community Living
01.2023 - Current
- Safeguarded the privacy and confidentiality of residents by adhering to strict data protection guidelines.
- Participated in regular security briefings and training sessions to stay informed about the latest security protocols and procedures.
- Demonstrated quick thinking and problem-solving skills during emergency situations, ensuring the safety and well-being of individuals under care.
- Developed and implemented emergency response plans to handle unforeseen security incidents.
Education
Bachelor of Information Technology - Cybersecurity
Lindenwood University
12.2025
Skills
- Technical skills: HTML, Python, Excel, Linux, Windows, SQL, Google Cloud, Ivanti, Azure, Adobe, Microsoft Defender, Microsoft Sentinel, Microsoft Entra Admin, KQL
- Professional skills: Problem Solving, Data Analysis, Team Leadership, Team Collaboration, Adaptability, Communication skills (written and verbal), Continuous Learner/Researcher
Timeline
IT Service desk intern
Tepa Companies
05.2024 - Current
Direct Support Professional
Community Living
01.2023 - Current
Bachelor of Information Technology - Cybersecurity
Lindenwood University
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