Kyle Butler
Moscow Mills
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Customer Service Lead
Value City Furniture
St. Peters
01.2023 - Current
- The role supports Home Furnishings Consultants, Selling Assistants, and management by ensuring professional and accurate customer service throughout the sales and delivery process.
- Responsibilities include discussing payment and financing options, generating invoices in the POS system, coordinating delivery dates, resolving delivery or purchase concerns, scheduling and routing repair services, and collaborating with warehouse and management teams as needed.
- The position also attends meetings when required, and consistently follows all office, store, and procedural standards.
- Trained new staff on policies and procedures for effective service delivery.
Customer Service
Value City Furniture
Shrewsbury
03.2020 - 01.2023
- This role embodies the company values of serving others and taking ownership while helping create a positive and energetic work environment.
- Key duties include regularly communicating with customers by phone, collaborating with team members to provide smooth transactions and excellent in-home delivery experiences, building strong customer relationships both in-store and online, and actively listening to customer needs to offer appropriate solutions.
Warehouse Lead
Value City Furniture
Bridgeton
04.2020 - 03.2020
- This role supports warehouse and showroom operations by upholding company values and ensuring customers receive furniture in excellent condition.
- Key duties include unpacking and scanning merchandise, preparing items for customer pickup and delivery, staging and merchandising showroom furniture, performing quality assurance tasks, and pulling and organizing stock for delivery.
- The role also assists with general warehouse and customer-facing tasks as needed.
Warehouse Lead
Art Van Furniture
Bridgeton
01.2018 - 03.2020
- Ensuring products are stocked and ready for delivery and or pick up.
- Load and unload customer vehicles.
- This role supports warehouse and showroom operations by upholding company values and ensuring customers receive furniture in excellent condition.
- Key duties include unpacking and scanning merchandise, preparing items for customer pickup and delivery, staging and merchandising showroom furniture, performing quality assurance tasks, and pulling and organizing stock for delivery.
- The role also assists with general warehouse and customer-facing tasks as needed.
Warehouse Lead
ROTHMAN FURNITURE
O'Fallon
10.2016 - 01.2018
- This position supports warehouse and showroom operations by ensuring all furniture is handled with care and delivered to customers in excellent condition.
- Responsibilities include unloading and scanning merchandise, preparing items for pickup and delivery, staging and merchandising showroom displays, conducting quality checks, and organizing stock for outgoing orders.
- The role also assists the Warehouse Leader and performs additional tasks as needed.
Bartender Supervisor
Hollywood Casino Amphitheater
Maryland Heights
06.2015 - 09.2016
- Collaborate with other team members on special projects and events.
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
- Perform closing duties, including restocking items, tracking inventory.
- Revamped inventory system
Bartender/Server
LGC Associates
St. Louis
04.2014 - 11.2014
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
- Work with little or no supervision.
- Craft all drinks accurately and within all guidelines of the recipes.
- Perform closing duties, including restocking items and reconciliation of the cash drawer.
- Collaborate with other team members on special projects and events.
- Deliver exceptional service by greeting and serving customers in a timely, friendly manner.
- Perform closing duties, including restocking items and reconciliation of the cash drawer.
- Top 5 in performance.
- To work early every day.
- Compliments from guests and management.
Education
High School Diploma -
Francis Howell Central High School
Saint Charles, MO05-2007
Skills
- Guest Service
- Advanced Bartending
- Payment processing
- POS system management
- Customer relationship management
- Invoice generation
- Delivery coordination
- Team collaboration
- Inventory management
- Quality assurance
- Conflict resolution
- Employee training
- Problem solving
- Staff supervision
- Inventory control
- Advanced Serving
- Computer Building
- Computer Skills
- Warehouse Experience
- Warehouse Supervisor Experience
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Lead
Value City Furniture
01.2023 - Current
Warehouse Lead
Value City Furniture
04.2020 - 03.2020
Customer Service
Value City Furniture
03.2020 - 01.2023
Warehouse Lead
Art Van Furniture
01.2018 - 03.2020
Warehouse Lead
ROTHMAN FURNITURE
10.2016 - 01.2018
Bartender Supervisor
Hollywood Casino Amphitheater
06.2015 - 09.2016
Bartender/Server
LGC Associates
04.2014 - 11.2014
High School Diploma -
Francis Howell Central High School