Kyle Blaise
Jefferson City,MO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Motivated and well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10-year background maintaining customer satisfaction and contributing to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Procurement Leader
Pro Food Systems
01.2023 - Current
- Purchased equipment for grocery and convenience stores, totaling 10 million in top line revenue.
- Managed warehouse inventory dollars for equipment, ranging between 2.5 - 4.5 million.
- Maintained accurate pricing and discounts negotiated with suppliers in AutoQuotes.
- Every day user for item and pricing accuracy in Oracle NetSuite.
- Utilized KPI's and metrics for goal success and tracking.
- Achieved cost savings by strategically negotiating contracts and sourcing materials.
- Improved supplier relationships through consistent communication and performance evaluations.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Developed and implemented procurement policies, ensuring compliance across organization.
- Supported product development teams by identifying innovative materials/suppliers that aligned with project requirements.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Managed and maintained purchase orders and invoices.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Researched and identified new suppliers and vendors.
- Implemented internal communication reports across accounting, receiving, and purchasing for fulfillment and billing for customer success.
Customer Service Manager
All-n-One Outdoor Solutions
11.2021 - 12.2022
- Developed, implemented, and provided structure to Customer Service Platform.
- Created and implemented Customer Service Specialist and Customer Service Manager positions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created and sent promotions to increase paperless billing and customer friendly, resources for payments.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Built cohesiveness with internal sales, finance and operations departments to streamline processes.
- Scheduling and route efficiency review for service technicians and crews.
- Employee time review and approval for job costing.
- Contract estimates, pricing, and renewals for reoccurring services lines.
- Coordination with subcontractors -accounting and service departments regarding client management, scheduling, and payment status.
- Created spreadsheet's and report tracking for subcontractor jobs, materials, and payments.
- Communicate with field staff on job specifics and issues regarding service work.
- Organized Sales Team lead generation, qualifying, and follow up.
- Set up new customer accounts, property details, and general information for proper lead generation and estimating.
- Weekly sales appointments and contract proposal updates with sales team.
- Orchestrated and answered 30 phone calls daily to retain customer satisfaction and demand.
Customer Service & Accounting Specialist
All-n-One Outdoor Solutions
02.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing service information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by developing and offering unique discount options.
- Effectively communicated with customers about account changes, new products or services, and follow ups.
- Communicated with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed online and electronic payments.
- Apply payments to client accounts and provide account balance information using Quickbooks and Aspire Software.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Developed monthly statement reports for aging account balances with Quickbooks and Aspire Software.
- Account setup and data entry for property specifications.
- Developed documentation and logs for contracts and company reports.
- Submitted credit card receipts and bill pay to accounts payable.
- Time review and job costing for service technicians and crews.
- Scheduling and route optimization for reoccurring, service department.
- Job costing and analysis for mowing, fertilization, and irrigation contracts.
- Prepared work orders and estimates for material jobs to be completed on time and within budget.
- Calculated field measurements to create proposals and process work orders.
- Track key performance indicators within company to improve efficiencies and work quality.
Clubhouse Assistant
Jefferson City Country Club
04.2013 - 02.2020
- Promoted Jefferson City Country Club line through demos, brand and client promotions.
- Assisted in planning and installation of new programs/events for the course.
- Coordinated work activities of subordinates and staff relating to labor relations and employee relations.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Handled understaffing, employee disputes, and administering disciplinary procedures.
- Led comprehensive first-hand training for 6-8 staff members.
- Worked directly with [other departments, members, upper management] to achieve customer satisfaction and growth.
- Responded to customer/member requests via telephone and email. As well as direct calls to appropriate departments.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Analyzed departmental documents for appropriate distribution and filing.
- Processed cash, check and credit card payments.
- Entered details such as payments, account information and call logs into computer system.
- Copied, logged and scanned work documentation.
- Processed invoices and billings to clients/members.
- Developed and maintained key relationships with local and nationwide vendors.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Demonstrated dedication to continuously improving sales abilities and product knowledge.
- Instrumental in driving sales and achieving seasonal goals.
- Implemented marketing strategies which resulted in merchandise growth.
Education
Moberly Area Community College
Columbia, MOSkills
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Team Building
- Process improvement specialist
- Continuous Improvement
- Account management
- Supplier Relationship Management
- Price Negotiation
- Inventory Control
- Analytical Skills
- Retail knowledge
- Sales Forecasting
Certification
- ASCM Supply Chain Procurement Certificate
- Adult First Aid/CPR/AED Certified
Timeline
Procurement Leader
Pro Food Systems
01.2023 - Current
Customer Service Manager
All-n-One Outdoor Solutions
11.2021 - 12.2022
Customer Service & Accounting Specialist
All-n-One Outdoor Solutions
02.2020 - 11.2021
Clubhouse Assistant
Jefferson City Country Club
04.2013 - 02.2020
Moberly Area Community College
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