Kyle Black
St Louis
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Currently pursuing CompTIA A+ certification to strengthen foundational IT knowledge, with plans to earn additional certifications including CompTIA Security+, CASP+, Cloud+, and Cisco networking. Dedicated to continuous learning and growth in the fields of information technology and cybersecurity.
Overview
7
7
years of professional experience
Work History
Security Guard
GardaWorld Security
St Louis
10.2024 - Current
- Investigated suspicious activity and reported findings to management.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Identified potential security risks and recommended corrective actions.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Provided escorts for employees entering and exiting the building after hours.
- Enforced safety regulations and monitored access control points.
- Observed surveillance cameras for any suspicious activity or intruders.
- Issued visitor badges and access cards to authorized personnel.
- Provided customer service assistance to staff and visitors in a professional manner.
- Monitored closed circuit television systems.
Drone Pilot
Maldenite Productions
Malden
01.2018 - 10.2024
- Taking videos and photos of property for sale.
- Ensuring safety within flying zone.
- Communicated effectively with customers to provide updates on progress and answer questions about services provided by the company.
- Operated drones in accordance with FAA regulations and safety guidelines.
- Repaired and maintained drones, including troubleshooting any technical issues that arose during flight operations.
- Performed pre-flight checks to ensure the drone was ready for operation.
- Created detailed flight plans based on customer requirements.
- Ensured compliance with local laws and regulations governing use of unmanned aircraft systems.
Education
Associate of Applied Science - Business Management
Golf Academy of America
Carlsbad, CA08-2014
Skills
- Technical support
- System installation
- Software configuration
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Regulatory compliance
- Hardware repair
- Wireless networking
- System diagnostics
- Software updates
- Mobile device support
- Analytical thinking
Timeline
Security Guard
GardaWorld Security
10.2024 - Current
Drone Pilot
Maldenite Productions
01.2018 - 10.2024
Associate of Applied Science - Business Management
Golf Academy of America