Kyla Harmon
Springfield
Summary
Dynamic Pre Service Specialist at Cox Health Systems with a proven track record in streamlining processes and enhancing customer satisfaction. Skilled in data entry and team collaboration, I effectively managed high-pressure situations while maintaining professionalism, resulting in minimized errors and improved service delivery. Committed to fostering positive work environments and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
Pre Service Specialist
Cox Health Systems
02.2025 - Current
- Streamlined the pre-service process for increased efficiency through regular communication with team members.
- Managed high-pressure situations calmly and efficiently, mitigating negative impacts on customers'' experiences during service disruptions or unexpected events.
- Performed continuous quality control checks on information entered into company spreadsheet, minimizing errors that could lead to complications in write offs.
- Provided exceptional support during peak periods by jumping wherever I am needed.
- Promoted a positive work environment through consistent professionalism, fostering strong relationships among team members.
Scheduler
Cox Health Systems
03.2023 - 02.2025
- Assisted in training new staff on scheduling protocols and system usage for improved team performance.
- Monitored appointment cancellations and rescheduling, making sure the schedule was constantly full for our radiology team.
- Answered phone calls and answered questions from patients or offices that needed to schedule an appointment.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Acted as first point of contact and set appointments for patients.
- Acted as a reliable point of contact for patients, addressing concerns or questions about their appointments with professionalism and tact.
- Optimized available time slots by reaching out to the department to fill cancellations or last-minute openings.
Care Coordinator
Jordan Valley Community Center
08.2022 - 03.2023
- Coordinated patient care plans to ensure effective treatment and follow-up procedures.
- Collaborated with healthcare teams to communicate on behalf of the patient and improve patient satisfaction.
- Developed educational materials for patients on health management and resources available.
- Ran the Midwest Special Needs grant for dental work and spoke on behalf of JVC to the board of directors in Jefferson City.
Dietitian Assistant
Cox Health
10.2021 - 08.2022
- Coordinated meal preparation and delivery, making sure the diet would meet nutritional quality and adhere to dietary restrictions.
- Collaborated with healthcare team to evaluate patient progress and adjust nutrition plans accordingly.
- Trained new staff on nutritional protocols and best practices in dietetic support services.
- Monitored patient progress regularly, adjusting meal plans accordingly.
Warehouse Associate
Bass Pro Shops
08.2020 - 01.2021
- Collaborated with team to streamline order fulfillment processes.
- Managed inventory accuracy through stock checks and updates.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Culinary Assistant
Chick-fil-A
03.2019 - 07.2020
- Efficiently managed multiple orders simultaneously under pressure during peak hours while maintaining quality or presentation standards.
- Reduced food waste through careful inventory management.
- Maintained open communication with front-of-house staff regarding special requests or modifications from guests, ensuring accurate order fulfillment every time.
Dietary Aide
James River Nursing and Rehab
03.2018 - 03.2019
- Monitored food safety standards, adhering to sanitation protocols during food preparation.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
Post Certificate - Criminology
Drury University
Springfield, MO05-2020
High School Diploma -
Central High School
Springfield, MO05-2016
Skills
- Data entry proficiency
- Customer service
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Registration and admissions
- Phone and email etiquette
- Data entry
- Referral coordination
Timeline
Pre Service Specialist
Cox Health Systems
02.2025 - Current
Scheduler
Cox Health Systems
03.2023 - 02.2025
Care Coordinator
Jordan Valley Community Center
08.2022 - 03.2023
Dietitian Assistant
Cox Health
10.2021 - 08.2022
Warehouse Associate
Bass Pro Shops
08.2020 - 01.2021
Culinary Assistant
Chick-fil-A
03.2019 - 07.2020
Dietary Aide
James River Nursing and Rehab
03.2018 - 03.2019
Post Certificate - Criminology
Drury University
High School Diploma -
Central High School
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