KUONG HOU LAM
Macao
Summary
A diligent and responsible individual with strong independent working abilities, capable of quickly learning and mastering new skills, while adapting to dynamic environments. Possesses extensive customer service experience, and excellent communication skills in both English and Chinese. Experienced in multicultural settings from studying and working abroad, with a proven ability to handle challenging tasks independently.
Overview
9
9
years of professional experience
Work History
Automotive Sales Representative&Opeartions Manager
New Tang Long Co. Ltd.
Macau
01.2020 - Current
- Managed daily operations, including vehicle maintenance, and transferring cars between the warehouse and showroom.
- Showcased vehicle features and took customers on test drives in local area.
- Answered store and merchandise questions and led customers to wanted items.
Beverage Server
BARONESS CAFE
Vancouver
09.2019 - 05.2020
- Prepared and served customized beverages for customers.
- Handled inventory management and restocked ingredients.
- Processed payments, and maintained store cleanliness.
Kitchen Assistant
ESTEA CAFE
Vancouver
01.2016 - 01.2017
- Prepared and served food and beverages.
- Maintained the cleanliness of the kitchen and dining area.
- Assisted in ingredient preparation and stock replenishment.
Education
BBA - Business Administration
Simon Fraser University
Burnaby, Canada05-2020
University Foundation Program - Business
Fraser International College
Canada04-2016
High School Diploma -
The Workers' Children High School
Macau, China06-2014
Skills
- Languages: Fluent in Cantonese, Mandarin, and proficient in English
- Technical: Proficient in the Microsoft Office Suite
- Soft skills: customer service, team collaboration, problem-solving
Personal Information
Date of Birth: 09/29/96
Timeline
Automotive Sales Representative&Opeartions Manager
New Tang Long Co. Ltd.
01.2020 - Current
Beverage Server
BARONESS CAFE
09.2019 - 05.2020
Kitchen Assistant
ESTEA CAFE
01.2016 - 01.2017
BBA - Business Administration
Simon Fraser University
University Foundation Program - Business
Fraser International College
High School Diploma -
The Workers' Children High School
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