Krystle Austin
High Ridge
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Manager
Van Rooy Properties
02.2024 - Current
- Achieving business goals and revenue targets.
- Overseeing daily operations, managing budgets, and setting performance objectives.
- Recruiting, training, and supporting general managers as well as conducting regular performance apraisals.
- Enhanced annual revenue by 18% by optimizing rental rates and reducing vacancy rates across 3 properties, totaling 700 units.
- Negotiated vendor contracts for maintenance services, saving 15% on annual maintenance costs and improving overall service quality.
- Strengthened tenant relations by creating a community events to bring our residents together.
- Directed capital improvement projects totaling $5 million, elevating property appeal.
Property Manager
Eden's Garden
02.2021 - Current
- I Manage 122 duplex townhouses. I am a one person office. I complete all budget, maintenance requests, leasing, and accounting. I average a 98% occupancy rate.
- Collecting rent and other property fees from tenants.
- Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
- Reporting the property’s financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Remotely manages 2 sister properties with all renewals and recertifications
Property Manager
Suburban Apartments
06.2020 - 02.2021
- Experience in 500 plus unit apartment complex. Strong leasing experience with proven closing skills.
- Added 30-45 new tenants per month.
- Experience in apartment marketing and management. Knowledge of applicable laws and regulations.
- Maintained accounting and bookkeeping practices and procedures.
- Delegated office work to employees along with training new hires.
- Provided maintenance with daily work orders and closed completed work after following up with tenant to confirm their issue was resolved.
- Handled all staffing and tenant concerns without supervision.
- Completed legal forms such as 5 & 10 notices for violation of lease terms
Manager
Officite-Internet Brands
02.2013 - 01.2015
- I managed up to 15 employees' writers, designers, technical support, IT and sales.
- Employees would come to me for assistance on websites management.
- This was a fast paced constantly changing position based on the needs of employees and customers.
- Up sales while assisting our customers was one the things my team was known for, we increased our add on sales by 28 percent in 3 months.
- We completed and maintained social media for clients including ads and marketing.
Key Customer Advisor
I-CAR
04.2012 - 01.2013
- Made 70+ outbound calls daily receiving 25% or higher monthly registration rate achieving the highest rates within the department
- Developed long lasting relationships with customers in order to maintain the training & education needed for each body shop.
- Consistently demonstrated outstanding customer service.
- Improved overall sales within my region by over $20,000 in my first year.
- Promoted within 1 year due to exceeding exceptions and being highly customer focused.
- Managed 4 temporary employees including training and coaching.
- Helped to drive the success of the project and team adding over 900 new shops and extending the project from 3 months to 6.
Senior Representative Customer Service
Verizon Wireless
01.2006 - 10.2011
- Other Roles:
- Senior Assumption
- Verizon Wireless - Cellular & More
Education
High School Diploma - General Studies
Saint Charles East High School
Saint Chatles,ilSkills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Territory management
- Staff supervision
- Goals and performance
Certification
Tax Credit Specialist-TCS
Fair housing
Grace Hill Trainings
Timeline
Regional Manager
Van Rooy Properties
02.2024 - Current
Property Manager
Eden's Garden
02.2021 - Current
Property Manager
Suburban Apartments
06.2020 - 02.2021
Manager
Officite-Internet Brands
02.2013 - 01.2015
Key Customer Advisor
I-CAR
04.2012 - 01.2013
Senior Representative Customer Service
Verizon Wireless
01.2006 - 10.2011
High School Diploma - General Studies
Saint Charles East High School
Similar Profiles
Briaun JacksonBriaun Jackson
Assistant Property Manager at Van Rooy PropertiesAssistant Property Manager at Van Rooy Properties
Breanna ShaubBreanna Shaub
Leasing Consultant at Van Rooy PropertiesLeasing Consultant at Van Rooy Properties
Steven WrightSteven Wright
Maintenance Technician at Van Rooy PropertiesMaintenance Technician at Van Rooy Properties
Dustin FindlayDustin Findlay
Store Director at At Home Decor SuperstoreStore Director at At Home Decor Superstore
Marvin SpeerMarvin Speer
Business Analytics Manager at Cigna HealthcareBusiness Analytics Manager at Cigna Healthcare