Krystal Oxenreider
Springfield
Summary
Dynamic housekeeping professional with extensive experience in managing operations and staff. Skilled in optimizing workflow, maintaining cleanliness standards, and resolving guest complaints to boost satisfaction. Committed to fostering a collaborative team environment.
Overview
2027
2027
years of professional experience
Work History
Housekeeping Manager
Home 2 Suiets
Springfield
03.2026 - Current
- Supervised housekeeping staff to maintain cleanliness and organization across hotel, enhancing guest satisfaction.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Inspected guest rooms and public areas for compliance with quality standards.
- Performed quality control inspections for guest rooms
- Resolved guest complaints regarding housekeeping services promptly, contributing to improved guest experiences.
- Coordinated promptly with maintenance staff to address repair needs in guest rooms.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Procured cleaning supplies, linens, and chemicals for daily operations. as needed.
Assistant Housekeeping Manager
Home 2 Suites
Springfield
03.2025 - Current
- Managed daily housekeeping operations and staff schedules to optimize workflow and enhance service quality.
- Ensured adherence to brand cleanliness standards, boosting guest satisfaction ratings.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Supported housekeeping manager in efficiently resolving guest complaints and issues.
- Trained new employees on cleaning standards and safety procedures to ensure compliance.
- Conducted training sessions that elevated staff performance and streamlined operational processes.
- Fostered teamwork through clear communication and collaboration among housekeeping staff, improving morale and productivity.
Housekeeper
Home 2 Suites
Springfield
03.2024 - Current
- Sanitized guest rooms and common areas daily, enhancing guest satisfaction and comfort.
- Replenished supplies and amenities in guest rooms, ensuring a pleasant stay for guests.
- Managed laundry operations, maintaining high standards of cleanliness and organization for linens.
Inspector
Home 2 Suites
Springfield
2024 - Current
- Inspected guest rooms for cleanliness and maintenance issues, ensuring optimal guest experience.
- Trained new staff on inspection procedures and service standards to uphold quality expectations.
- Onboarded inspectors with a focus on safety protocols and compliance standards, enhancing operational readiness.
Education
High School Diploma -
Pleasant Hope High School
Pleasant Hope, MOSome College (No Degree) - General Studies
Ozarks Technical Community College
Springfield, MOSkills
- Housekeeping standards
- Quality assurance
- Laundry management
- Inventory management
- Staff training
- Scheduling proficiency
- Team collaboration
- Guest engagement
- Client service
- Customer focus
- Problem solving
- Leadership skills
- Communication
- CRM expertise
- Concession management
Timeline
Housekeeping Manager
Home 2 Suiets
03.2026 - Current
Assistant Housekeeping Manager
Home 2 Suites
03.2025 - Current
Housekeeper
Home 2 Suites
03.2024 - Current
Inspector
Home 2 Suites
2024 - Current
High School Diploma -
Pleasant Hope High School
Some College (No Degree) - General Studies
Ozarks Technical Community College