Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Offield

Stover,MO

Summary

Dynamic sales professional with proven success at MarketizeIT, recognized for achieving top performer status through strategic sales initiatives and exceptional client relations. Skilled in CRM software and staff training, excel in enhancing customer satisfaction and driving revenue growth while fostering team collaboration and performance improvement.

Overview

16
16
years of professional experience

Work History

Sales Agent

MarketizeIT
Versailles , MO
06.2022 - Current
  • Developed personalized sales strategies to enhance client engagement and satisfaction.
  • Conducted market research to identify emerging trends and customer needs.
  • Collaborated with marketing teams to align promotional campaigns with sales objectives.
  • Utilized CRM systems to track client interactions and optimize follow-up processes.
  • Trained junior sales agents on best practices and company policies, fostering team development.
  • Led initiatives to streamline sales processes, improving overall efficiency and performance outcomes.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Average 200 phone calls daily

CNA/CMT

Golden Age Living Center Stover
Stover, Missouri
06.2009 - 06.2022
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, documenting changes for nursing staff review.
  • Administered medication as prescribed, adhering to safety protocols.
  • Collaborated with healthcare team to develop patient care plans.
  • Trained new CNAs on best practices and operational procedures.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Mentored staff on best practices for process improvement and performance enhancement.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Assisted nursing staff in administering medications and treatments, adhering to established protocols for patient care.
  • Provided compassionate care and support to patients, ensuring comfort and safety during daily activities.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

High School Diploma -

Morgan County R-1
Stover, MO
05.2009

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Call control
  • Sales expertise
  • Product and service knowledge
  • Records management
  • Strategic planning
  • CRM proficiency
  • Staff training
  • Performance improvement
  • Account management
  • Personnel training
  • Trainer
  • Multitask different accounts
  • Adaptability to change
  • Objection handling
  • Sales strategies
  • CRM software usage
  • Paperwork processing
  • Cross-selling techniques
  • Account development
  • Strategy development
  • Business development
  • Proposal development
  • Sales follow-up
  • Customer service

Timeline

Sales Agent

MarketizeIT
06.2022 - Current

CNA/CMT

Golden Age Living Center Stover
06.2009 - 06.2022

High School Diploma -

Morgan County R-1

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Krystal Offield