Krystal Morgan
Cassville
Summary
Dedicated Student Services Coordinator experienced in supporting students during transitional periods with skill-building exercises and knowledgeable assistance. Excellent verbal and written communication skills. Bringing 18 years of related experience in higher education. Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Overview
18
18
years of professional experience
Work History
Student Services Coordinator
Crowder College
07.2014 - Current
- Assisted students with enrollment processes and academic advising inquiries.
- Coordinated communication between departments to streamline student service initiatives.
- Developed and maintained student records using electronic management systems.
- Organized orientation sessions for new students to facilitate transition into college life.
- Provided support in planning events and workshops aimed at enhancing student engagement.
- Conducted surveys to gather student feedback on services and programs offered.
- Collaborated with faculty to address student concerns and improve academic resources.
- Coordinated academic advising services to help students select appropriate courses and maintain progress toward degree completion.
- Enhanced student engagement by implementing innovative academic support initiatives and programs.
- Supported student social, emotional, and academic development.
- Provided information and coordinated referrals for available programs.
- Implemented retention strategies to improve outcomes.
- Facilitated workshops on time management, study skills, and career planning to support overall student success.
- Mentored incoming Student Services Coordinators, sharing valuable insights gained from years of experience in the field.
- Monitored academic progress of assigned caseload, intervening when necessary to address potential barriers to success.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Organized successful orientation events for new students, easing their transition into college life.
Office Manager
Crowder College
10.2007 - 06.2014
- Managed daily operations, ensuring efficient workflow and adherence to college policies.
- Coordinated office activities and events, fostering collaboration among departments.
- Developed training materials, enhancing onboarding process for new staff members.
- Implemented office management software, improving scheduling and communication efficiency.
- Established standardized procedures, increasing consistency in office protocols across departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Bachelor of Science - Criminal Justice Administration
Missouri Southern State University
Joplin, MO05-2014
Skills
- Strong organization
- Behavior management
- Student support
- Student advocacy
- Resource advocacy
- Needs assessments
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Organizational leadership
- Excellent communication
- Organizational skills
- Active listening
- Written communication
- Student relations
- Program coordination
- Strong work ethic
Accomplishments
- Student Relations - Earned highest marks for customer satisfaction, institution-wide by earning 'Employee of the Year'
Timeline
Student Services Coordinator
Crowder College
07.2014 - Current
Office Manager
Crowder College
10.2007 - 06.2014
Bachelor of Science - Criminal Justice Administration
Missouri Southern State University