Professional counseling candidate, well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.
Overview
15
15
years of professional experience
Work History
Counselor- In- Training
State of Missouri
06.2022 - Current
Provided individual and group therapy sessions to patients suffering from mental health issues in an institutionalized setting.
Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
Provided individual and group therapy sessions to patients suffering from mental health issues.
Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Assessed clients' mental health needs, developed treatment plans and monitored progress.
Maintained and updated patient records, changes in service plans and treatment reports.
Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
Tracked progress according to goals for interventions.
Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
Community Support Clinical Supervisor
Mineral Area CPRC
05.2019 - 06.2022
Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
Assessed patients, determined needs, and managed care.
Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
Responded to crisis situations with calm and professional approach to optimize support.
Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
Lead and directed team of 9 clinical personnel and support staff.
Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
Implemented performance improvement initiatives focused on enhancing client experience and service quality.
Psychia
State Of Missouri
09.2018 - 10.2021
Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Charted on each patient daily.
Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
Took and monitored vital signs and managed patient behavior.
Support Group Facilitator
SEMO Behavioral Health
06.2018 - 09.2018
Developed open rapport with patients, encouraging sharing of questions and concerns.
Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
Prepared and led support groups for patients.
Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
Implemented effective conflict resolution techniques to address challenges and ensure positive outcomes for all parties involved.
Pharmacy Technician
CVS Pharmacy
07.2015 - 06.2018
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Customer Service Representative
Accent
02.2013 - 01.2015
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Home Health Aide
DCAI
01.2013 - 10.2013
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Cashier
Walmart
09.2012 - 12.2012
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Dietary Aide
Washington County Memorial Hospital
05.2012 - 11.2012
Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Followed all food safety regulations while preparing meals for patients.
Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Discarded outdated food products and maintained waste disposal procedures.
Server/Cashier
McDonalds
05.2010 - 11.2010
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Master of Arts - Clinical Mental Health Counseling
Missouri Baptist University
St. Louis, MO
08-2022
Bachelor of Arts - Psychology
Ashford University
San Diego, CA
08-2019
Skills
Self-awareness
Multicultural competence
Empathy development
Boundary setting
Suicide prevention
Peer support
Counseling techniques
Treatment plan development
Patient assessments
Crisis intervention
Group facilitation
Patient screening
Individualized counseling
Case management activities
Substance abuse support
Case notes
Case management
Emotional development
Residential treatment
Schedule management
Trauma-informed care
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Safety protocols and procedures
Active listening
Referral management
Timeline
Counselor- In- Training
State of Missouri
06.2022 - Current
Community Support Clinical Supervisor
Mineral Area CPRC
05.2019 - 06.2022
Psychia
State Of Missouri
09.2018 - 10.2021
Support Group Facilitator
SEMO Behavioral Health
06.2018 - 09.2018
Pharmacy Technician
CVS Pharmacy
07.2015 - 06.2018
Customer Service Representative
Accent
02.2013 - 01.2015
Home Health Aide
DCAI
01.2013 - 10.2013
Cashier
Walmart
09.2012 - 12.2012
Dietary Aide
Washington County Memorial Hospital
05.2012 - 11.2012
Server/Cashier
McDonalds
05.2010 - 11.2010
Master of Arts - Clinical Mental Health Counseling
Missouri Baptist University
Bachelor of Arts - Psychology
Ashford University
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