Krystal Braun
Cadet
Summary
Professional counseling candidate, well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.
Overview
15
15
years of professional experience
Work History
Counselor- In- Training
State of Missouri
06.2022 - Current
- Provided individual and group therapy sessions to patients suffering from mental health issues in an institutionalized setting.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Tracked progress according to goals for interventions.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
Community Support Clinical Supervisor
Mineral Area CPRC
05.2019 - 06.2022
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 9 clinical personnel and support staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Implemented performance improvement initiatives focused on enhancing client experience and service quality.
Psychia
State Of Missouri
09.2018 - 10.2021
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Took and monitored vital signs and managed patient behavior.
Support Group Facilitator
SEMO Behavioral Health
06.2018 - 09.2018
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Implemented effective conflict resolution techniques to address challenges and ensure positive outcomes for all parties involved.
Pharmacy Technician
CVS Pharmacy
07.2015 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Customer Service Representative
Accent
02.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Home Health Aide
DCAI
01.2013 - 10.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Cashier
Walmart
09.2012 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Dietary Aide
Washington County Memorial Hospital
05.2012 - 11.2012
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
Server/Cashier
McDonalds
05.2010 - 11.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Master of Arts - Clinical Mental Health Counseling
Missouri Baptist University
St. Louis, MO08-2022
Bachelor of Arts - Psychology
Ashford University
San Diego, CA08-2019
Skills
- Self-awareness
- Multicultural competence
- Empathy development
- Boundary setting
- Suicide prevention
- Peer support
- Counseling techniques
- Treatment plan development
- Patient assessments
- Crisis intervention
- Group facilitation
- Patient screening
- Individualized counseling
- Case management activities
- Substance abuse support
- Case notes
- Case management
- Emotional development
- Residential treatment
- Schedule management
- Trauma-informed care
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Safety protocols and procedures
- Active listening
- Referral management
Timeline
Counselor- In- Training
State of Missouri
06.2022 - Current
Community Support Clinical Supervisor
Mineral Area CPRC
05.2019 - 06.2022
Psychia
State Of Missouri
09.2018 - 10.2021
Support Group Facilitator
SEMO Behavioral Health
06.2018 - 09.2018
Pharmacy Technician
CVS Pharmacy
07.2015 - 06.2018
Customer Service Representative
Accent
02.2013 - 01.2015
Home Health Aide
DCAI
01.2013 - 10.2013
Cashier
Walmart
09.2012 - 12.2012
Dietary Aide
Washington County Memorial Hospital
05.2012 - 11.2012
Server/Cashier
McDonalds
05.2010 - 11.2010
Master of Arts - Clinical Mental Health Counseling
Missouri Baptist University
Bachelor of Arts - Psychology
Ashford University
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