Summary
Overview
Work History
Education
Skills
Timeline
Generic
Krystal Braun

Krystal Braun

Cadet

Summary

Professional counseling candidate, well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.

Overview

15
15
years of professional experience

Work History

Counselor- In- Training

State of Missouri
06.2022 - Current
  • Provided individual and group therapy sessions to patients suffering from mental health issues in an institutionalized setting.
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Assessed clients' mental health needs, developed treatment plans and monitored progress.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
  • Tracked progress according to goals for interventions.
  • Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
  • Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.

Community Support Clinical Supervisor

Mineral Area CPRC
05.2019 - 06.2022
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Assessed patients, determined needs, and managed care.
  • Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
  • Lead and directed team of 9 clinical personnel and support staff.
  • Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
  • Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
  • Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
  • Implemented performance improvement initiatives focused on enhancing client experience and service quality.

Psychia

State Of Missouri
09.2018 - 10.2021
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Took and monitored vital signs and managed patient behavior.

Support Group Facilitator

SEMO Behavioral Health
06.2018 - 09.2018
  • Developed open rapport with patients, encouraging sharing of questions and concerns.
  • Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
  • Prepared and led support groups for patients.
  • Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
  • Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
  • Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
  • Implemented effective conflict resolution techniques to address challenges and ensure positive outcomes for all parties involved.

Pharmacy Technician

CVS Pharmacy
07.2015 - 06.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Customer Service Representative

Accent
02.2013 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Home Health Aide

DCAI
01.2013 - 10.2013
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Cashier

Walmart
09.2012 - 12.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Dietary Aide

Washington County Memorial Hospital
05.2012 - 11.2012
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Discarded outdated food products and maintained waste disposal procedures.

Server/Cashier

McDonalds
05.2010 - 11.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Master of Arts - Clinical Mental Health Counseling

Missouri Baptist University
St. Louis, MO
08-2022

Bachelor of Arts - Psychology

Ashford University
San Diego, CA
08-2019

Skills

  • Self-awareness
  • Multicultural competence
  • Empathy development
  • Boundary setting
  • Suicide prevention
  • Peer support
  • Counseling techniques
  • Treatment plan development
  • Patient assessments
  • Crisis intervention
  • Group facilitation
  • Patient screening
  • Individualized counseling
  • Case management activities
  • Substance abuse support
  • Case notes
  • Case management
  • Emotional development
  • Residential treatment
  • Schedule management
  • Trauma-informed care
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Safety protocols and procedures
  • Active listening
  • Referral management

Timeline

Counselor- In- Training

State of Missouri
06.2022 - Current

Community Support Clinical Supervisor

Mineral Area CPRC
05.2019 - 06.2022

Psychia

State Of Missouri
09.2018 - 10.2021

Support Group Facilitator

SEMO Behavioral Health
06.2018 - 09.2018

Pharmacy Technician

CVS Pharmacy
07.2015 - 06.2018

Customer Service Representative

Accent
02.2013 - 01.2015

Home Health Aide

DCAI
01.2013 - 10.2013

Cashier

Walmart
09.2012 - 12.2012

Dietary Aide

Washington County Memorial Hospital
05.2012 - 11.2012

Server/Cashier

McDonalds
05.2010 - 11.2010

Master of Arts - Clinical Mental Health Counseling

Missouri Baptist University

Bachelor of Arts - Psychology

Ashford University
Krystal Braun