Kristyn Kahler
Branson,MO
Summary
Dynamic, detail-oriented customer service representative with a proven track record of delivering exceptional support and fostering positive client relationships. Expertise in communication and problem-solving, complemented by proficiency in Microsoft Office Suite, enables effective management of diverse client needs. Committed to enhancing customer satisfaction through attentive service and a proactive approach to challenges. Eager to contribute skills and experience to a team that values excellence in customer care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Account Manager
Ample Labels
Nixa, MO
08.2024 - Current
- Utilize LabelTraxx, Conexiom, and Artworks to manage many client accounts, along with order entry ensuring complete accuracy of all documents including but not limited to tickets, estimates and customer information.
- Acted as the main point of contact for all client communications, ensuring timely response and resolution of issues via email and multiline phone system.
- Developed and implemented strategic account plans to drive business growth and maximize client engagement.
- Identified upselling opportunities within existing accounts, resulting in an increase in average order value.
- Collaborated with cross-functional teams to develop customized solutions that met client needs and increased revenue.
- Provided exceptional customer service to resolve inquiries and complaints, achieving customer satisfaction.
- Use a variety of communication platforms including Microsoft Outlook and Teams to communicate with other departments.
- Pulling and filing client’s folders along with separating and delivering packages for other office employees.
- Apply knowledge of Microsoft Office, Excel, Word & Adobe Acrobat to increase productivity held to KPI standard.
Restoration Sales/Customer Service Advocate
Winkley homebuilders
Branson, MO
08.2022 - 07.2024
- Provided exceptional customer service, resolving inquiries and issues promptly to ensure high levels of satisfaction.
- Managed multiple large projects ensuring that the operation and timelines of those projects were kept on track.
- Consultations to review products such as roofing, siding and interior products.
- Conducted exterior and interior inspections for storm damage.
- Created persuasive sales presentations and proposals that effectively communicated product features, benefits, and value proposition.
- Negotiated contracts and pricing agreements with clients, consistently achieving favorable terms for the company.
- Utilized AccuLynx to track leads, manage pipeline activity and forecast sales projections accurately.
- Built and maintained strong relationships with clients by showing empathy, kindness and trustworthy practices.
- Consistently exceeded monthly sales targets by effectively using door-to-door prospecting, email marketing and closing techniques.
- Used phone, email and text messaging to communicate with clients.
- Managed calendar and phone call appointments for the owner of the company.
Employee Benefit Life Insurance Agent
Globe Life Liberty National
Missouri
01.2022 - 08.2022
- In person B2B anywhere from 15-30 sales prospects each day, conduct cold calling and prospecting, and utilize selling techniques.
- Coordinate benefits for employees of the businesses.
- Manage consultations to identify clients’ needs, financial goals, and resources.
- Develop a coordinated protection plan for immediate coverage and long-term strategy.
- Cross-selling and upselling additional company products to existing clients.
- Delivered presentations to potential clients on insurance products and packages based on unique needs and goals.
- Maintained a comprehensive knowledge of insurance products and concepts to effectively upsell and cross-sell packages to potential customers.
- Salesforce/Epic website knowledge.
- Recruitment of other employees for the company.
Youth Development Professional
Boys & Girls Clubs of America
Branson, MO
02.2021 - 01.2022
- Collaborated with the primary schools within the rural community to develop youth programs.
- Conducted daily classroom activities on life skills to students ages 13-18.
- Collected and evaluated qualitative and quantitative data to assess project impact and effectiveness.
- Facilitated training sessions to transfer knowledge on teaching techniques and classroom best practices to other volunteers.
- Meetings to discuss the effects and prevention of alcohol and drug addictions.
- Monitored teen's behavioral issues caused by traumas.
- Working with children with disabilities such as physical limitations and autism.
- Supported and assisted with emotional and social development by providing safe and healthy techniques to express themselves during group sessions.
- Planned and implemented interactive and educational activities.
- Filed important and confidential information of students.
- Assisted in creating and implementing daily activities and educational programs.
- Served as a role model by fostering a positive and fun environment.
- Management of group activities including but not limited to teen nights, fundraisers and other events for the foundation.
Remote Customer Service Representative/Call Center
Carnival Cruise Line
Remote
09.2020 - 01.2022
- Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner.
- Managed a high volume of incoming calls from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction.
- Utilized CRM software to accurately document customer interactions, inquiries, and resolutions, maintaining comprehensive records for future references.
- Collaborated with cross-functional teams including sales, billing, and technical support to address complex customer inquiries or concerns remotely.
- Assisted remote customers with product recommendations based on their specific needs and preferences, resulting in increased upselling opportunities.
- Provided step-by-step guidance to remote customers on how to navigate online platforms or use software applications effectively.
- Resolved billing discrepancies for remote customers by investigating account details and coordinating with the finance department for prompt resolution.
- Maintained up-to-date knowledge of company products/services as well as industry trends to provide accurate information and recommendations remotely.
- Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible.
- Participated in regular training sessions/webinars provided by the company to enhance product knowledge as well as improve communication skills when dealing with remote customers.
Education
Life and Health Insurance - License
XCEL
Remote01-2022
GED - Vocational Education and Training
Thunderbird Youth Academy
Pryor, OK05-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Paperwork processing
Certification
Class E
Languages
English
Personal Information
Driving License: Class E
Awards
Jimmy Bartlett Community Service Award, 2018-04-01
Timeline
Customer Service Representative/Account Manager
Ample Labels
08.2024 - Current
Restoration Sales/Customer Service Advocate
Winkley homebuilders
08.2022 - 07.2024
Employee Benefit Life Insurance Agent
Globe Life Liberty National
01.2022 - 08.2022
Youth Development Professional
Boys & Girls Clubs of America
02.2021 - 01.2022
Remote Customer Service Representative/Call Center
Carnival Cruise Line
09.2020 - 01.2022
GED - Vocational Education and Training
Thunderbird Youth Academy
Life and Health Insurance - License
XCEL