Kristy Shields
Mountain View
Summary
Dedicated clerk with proven expertise in records management and customer service at the City of Birch Tree. Demonstrated leadership in budget administration and interdepartmental collaboration, achieving significant operational efficiency. Skilled in payroll system administration and accomplished at problem-solving, ensuring responsible use of municipal resources while enhancing community engagement.
Overview
31
31
years of professional experience
1
1
Certification
Work History
City Clerk/City Supervisor
City of Birch Tree
05.2006 - Current
- Managed city records, ensuring timely updates and accurate documentation for public access.
- Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
- Assisted in budget prep, expenditure review, and budget administration.
- Supervised office staff to ensure efficient completion of daily tasks while maintaining a positive work environment.
- Provided exceptional customer service when responding to inquiries from residents and visitors regarding city services or policies.
- Assisted in the preparation of annual budgets, contributing to prudent financial management of municipal resources.
- Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
- Monitored budget expenditures throughout the fiscal year-ensuring responsible use of taxpayer funds.
- Collaborated with legal counsel to review contracts and agreements, safeguarding the city's interests in all transactions.
- Maintained professional relationships with constituents, addressing concerns and providing information on local government operations.
- Performed routine data entry or document management.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Completed and updated residential and commercial utility records for over 300 district customers.
Secretary/Paraprofessional
Mountain View Birch Tree RIII
05.2005 - 05.2006
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Factory Production Worker
Mountain Fabricating
04.1998 - 12.2004
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
Sales Associate
Walmart
10.1993 - 04.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Mountain View Birch Tree RIII
Mountain View, MO12-1996
Skills
- Records management
- Expense Tracking and Reporting
- Agenda Management
- Payroll System Administration
- Customer service
- Problem solving
- Office Administration
- Human resource management
- Payroll Administration
Certification
Certified Office Professional: Issued by Missouri Rural Water Association
Wastewater Certification WW-C: Issued by Missouri Department of Natural Resources
Drinking Water Distribution DS-II: Issued by Missouri Department of Natural Resources
Timeline
City Clerk/City Supervisor
City of Birch Tree
05.2006 - Current
Secretary/Paraprofessional
Mountain View Birch Tree RIII
05.2005 - 05.2006
Factory Production Worker
Mountain Fabricating
04.1998 - 12.2004
Sales Associate
Walmart
10.1993 - 04.1998
High School Diploma -
Mountain View Birch Tree RIII
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