Kristy Head
Joplin
Summary
Proven Blackjack Dealer with a track record of enhancing customer loyalty at Downstream Casino Resort by expertly managing high-stakes situations and resolving conflicts with empathy. Skilled in cash handling and active listening, consistently delivering exceptional service. Demonstrates a strong work ethic and integrity, significantly improving guest experiences. Personable and detail-focused individual with knack for maintaining high levels of customer satisfaction and engagement. Aims to create welcoming environment while ensuring smooth game operations and adherence to casino policies.
Overview
14
14
years of professional experience
Work History
Blackjack Dealer
Downstream Casino Resort
08.2023 - Current
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled cash out and buy in transactions each night.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Blackjack Dealer
Choctaw Casino & Resort
06.2014 - 01.2020
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
Cashier Manager
Sonnys Country Mart
06.2011 - 06.2014
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Atoka High School
Atoka, OK05-2011
Skills
- Keen observation
- Patience and tolerance
- Cash handling
- Basic computer literacy
- Conflict resolution techniques
- Active listening
- Customer service
- Work ethic and integrity
- Time management skills
Languages
English
Timeline
Blackjack Dealer
Downstream Casino Resort
08.2023 - Current
Blackjack Dealer
Choctaw Casino & Resort
06.2014 - 01.2020
Cashier Manager
Sonnys Country Mart
06.2011 - 06.2014
High School Diploma -
Atoka High School
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