Kristine (Kris) Dietz
Gladstone
Summary
Program Management Analyst with over 9 years of experience specializing in large-scale operational coordination and multi-channel project execution. Notably led the operational impact assessment for the Rover Sears Mastercard conversion, successfully aligning diverse business areas across digital, voice, SMS, and print communication channels. Expert in gathering product owner feedback, clarifying scope, and driving cross-functional collaboration to ensure on-time, high-quality project delivery.
Overview
29
29
years of professional experience
Work History
Program Management Intermediate Analyst
Citibank
01.2017 - Current
- Lead end-to-end delivery of operational initiatives, ensuring alignment between systems, processes, and servicing strategy to support scalable growth
- Drove cross-functional coordination across operations, technology, and testing to ensure seamless delivery of initiatives
- Serve as an advisor and SME to stakeholders, proactively managing dependencies, risks, and tradeoffs across interconnected workstreams
- Defined and executed operational readiness plans for emergency deferral treatments, ensuring compliance and continuity during government shutdown events
- Interfaced with legal, compliance, and risk teams to ensure regulatory requirements were met and managed changes to strategies
- Coordinate, support and engage Digital Channels to ensure all necessary changes are identified
- Collaboration with Citi Partners and vendors, including during Conversions, Onboardings, Deconversions and Decommissions
Business Analyst
Citibank
01.2012 - 01.2017
- Engaged Project Lifecycle to author user stories, functional requirements, and development reviews, while creating test plans and scripts.
- Conducted Gap Analysis during Requirements Phase to assess and mitigate risks
- Collaborated with key stakeholders in Risk and Legal to capture and address strategies for compliance.
- Served as subject matter expert for collection and recovery processes, guiding teams on best practices.
- Completed Post Implementation tasks
Recovery Escalations
Citibank
01.2009 - 01.2012
Legal
Citibank
01.2002 - 01.2009
Collections
Citibank
01.1998 - 01.2002
Education
University of Texas Arlington
Skills
- Stakeholder engagement
- Program leadership
- Digital Initiative Management
- Execution planning
- Risk, Compliance & Governance
- Regulatory compliance
- Risk management
- Stakeholder engagement
- Cross-functional collaboration
- Process improvement
- Data analysis
- Agile Requirements Gathering
- Lifecycle management
- Performance tracking
- Incident Management Process
- Issue identification
- Data Visualization
- Analytical thinking
- Information gathering
- Complex Information Simplification
- Microsoft office
- Problem Solving
- Critical thinking
- Attention to detail
- Time management
- Effective communication
- Verbal communication
- Risk mitigation
- Executive communication
- Problem solving
- Complex Information Simplification
Affiliations
- Local Softball Commissioner
- National Softball Organization Chair for Operations and Ratings
Timeline
Program Management Intermediate Analyst
Citibank
01.2017 - Current
Business Analyst
Citibank
01.2012 - 01.2017
Recovery Escalations
Citibank
01.2009 - 01.2012
Legal
Citibank
01.2002 - 01.2009
Collections
Citibank
01.1998 - 01.2002
University of Texas Arlington