Kristina Wine
Spectrum
SAINTLOUIS
10
years of professional experience
Dedicated professional with strong customer service skills, adept at problem-solving and relationship building. Committed to enhancing productivity and ensuring customer satisfaction.
Work History
PAC 2
8 Years 3 Months- Used critical thinking skills to Port and/or provision telephone numbers to customer accounts. This involves high level knowledge of several complex tools, and systems to complete all tasks. These include CSG/ACSR, OSM, OMSe, AgentOS, Neustar, SAT, and many more
- Responsible for resolving residential and simple commercial order exceptions, developing and using various workarounds for customer escalations when appropriate per business rules and bring the correct resolution for complex issues, this also
includes when customer contact is needed to resolve process failures - Handle Escalations from boundary partners to aid in resolving ongoing customer issues and Work with third party host Neustar to resolve complex issue involving other phone carriers
- Demonstrated respect and friendliness to all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Clerical Coordinator
1 Year 3 Months- Collect patient specific insurance, treatment, and demographic information and update patient care records as required per facility policy
Protect patient HIPAA rights and maintain compliance with local, state, and
federal laws while adhering to all applicable business rules and facility expectations - Coordinate patient care with other care providers and departments such
as oncology, radiology, etc. This ensures all patients get the correct care
needed based on their specific needs
Set up and aid in the management of patient appointments with our care
unit - Review care records to ensure accuracy and report patient trends to
leadership for review as needed according to business rules - Implemented electronic health record updates to improve data accuracy and accessibility.
- Coordinated scheduling and appointment management for patient care teams.
- Trained and mentored new staff on clinic procedures and documentation requirements.
Patient Service Associate
9 Months- Assist nursing staff with the collection, and management of patient information. This included checking patients in to the ER, and updated EPIC,
the medical records system used by Mercy - Handle incoming calls to the ER, and various other delegated tasks while
working in the unit - Coordinated communication between medical staff and patients to enhance service delivery.
- Assisted patients with scheduling appointments, ensuring timely follow-ups.
- Managed patient check-in and registration processes efficiently.
- Maintained accurate patient records using electronic health record systems.
Education
High School Diploma
Skills
Payment processing
Computer proficiency
Microsoft Excel
Data management
Customer relationship management
Client relations
Call center operations
Complaint resolution
Issue resolution
Call management
Issue resolution
Billing management
Client relationship management
Quality assurance
Appointment coordination
Communication coordination
Relationship building
Timeline
PAC 2
Spectrum
04.2018 - CurrentRead More
Clerical Coordinator
Cardinal Glennon Children's Medical Center
01.2017 - 04.2018Read More
Patient Service Associate
Saint Johns Mercy Hospital
04.2016 - 01.2017Read More
Gateway Institute of Technology
High School Diploma
Read More