Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Kristina Mueller

Lathrop

Summary

Dynamic Regional Sales Manager with a proven track record at AutoAlert, excelling in business development and strategic growth. Expert in territory management and relationship selling, I successfully increased revenue through innovative promotional campaigns and effective upselling strategies, fostering strong client relationships and driving market share expansion.

Overview

14
14
years of professional experience

Work History

Regional Sales Manager

AutoAlert
Kansas City
07.2023 - Current
  • Developed strategies and plans for regional sales growth.
  • Conducted regular market research to identify customer needs and preferences.
  • Created promotional campaigns to increase sales in the region.
  • Monitored competitor activities and analyzed pricing trends in the region.
  • Analyzed regional sales performance data to develop actionable insights.
  • Established relationships with key accounts in the region through personal visits and phone calls.
  • Provided technical advice and support on product features and benefits to customers.
  • Negotiated contracts with distributors, vendors, retailers. in the region.
  • Identified opportunities for cross-selling and up-selling within existing customer base.
  • Maintained accurate records of all sales activities including leads generated and closed deals.
  • Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
  • Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
  • Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Gained market share in new sales performance through aggressive team training.
  • Used change methodologies to increase sales and led projects for increased productivity.

Service Concierge/Drive Manager/Service Advisor

Gary Crossley Ford
Kansas Cit
12.2011 - 07.2023
  • Recommended additional, useful services to customers to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Examined records and papers to verify warranty and service contract coverage.
  • Researched coverages under warranties and determined requirements for coverage.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Responded quickly to customer concerns and complaints, typically within 5 -10 minutes
  • Produced repair and installation orders and updated master schedule with assignments.
  • Detailed operations, expected changes and typical duration of service to customers.
  • Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated work of employees by offering clear direction and motivational leadership.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.

Education

Associate of Science - Kinesiology

UW Eau Claire
Eau Claire, WI
05.2008

Skills

  • Organizational skills
  • Sales channel management
  • Territory and account management
  • Business development
  • Forecasting and planning
  • Growth management
  • Performance evaluation
  • Upselling and cross-selling
  • Project management
  • Motivation and inspiration
  • Strategic development
  • Relationship selling

Education and Training

other

Timeline

Regional Sales Manager

AutoAlert
07.2023 - Current

Service Concierge/Drive Manager/Service Advisor

Gary Crossley Ford
12.2011 - 07.2023

Associate of Science - Kinesiology

UW Eau Claire

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Kristina Mueller