Kristin Johnson
St Louis
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Property Manager
DCM Group
02.2023 - Current
- Assisted in property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Supported lease administration by organizing documentation and tracking critical deadlines.
- Collaborated with vendors to coordinate maintenance services and improve tenant satisfaction.
- Helped prepare property marketing materials to attract potential tenants and enhance visibility.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Created customized monthly reports detailing property performance metrics for owner review.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Leveraged industry best practices in overseeing construction projects from initial planning through completion.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
Residential Property Manager
Multi South Management Services
04.2021 - 02.2023
- Managed tenant relations to ensure high levels of satisfaction and retention.
- Oversaw property maintenance schedules to enhance operational efficiency and resident comfort.
- Coordinated leasing activities, facilitating timely tenant onboarding and lease renewals.
- Implemented cost-effective strategies for property renovations and upgrades, improving overall asset value.
- Conducted regular property inspections to identify areas for improvement and compliance issues.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw management of 384 units while providing general service to tenants
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
Education
Certified Phlebotomist - Phlebotomy
St Louis Community College/Forest Park
St Louis MO04-2011
Skills
- Property inspections
- Rent collection
- Microsoft office
- Capital improvement
- Building maintenance
- Teamwork and collaboration
- Excellent communication
- Critical thinking
- Relationship building
- Tenant and eviction laws
- Property management
- Property showing
- Task prioritization
- Client relations
- Conflict resolution
- Property maintenance
- Operations management
- Risk assessment
- Staff management
- Maintenance management
- Project management
- Budget planning
Certification
- Certified Apartment Manager (CAM), St Louis Apartment Association - 2022
- Certified Apartment Leasing Professional (CALP), St Louis Apartment Association - 2021
Timeline
Commercial Property Manager
DCM Group
02.2023 - Current
Residential Property Manager
Multi South Management Services
04.2021 - 02.2023
Certified Phlebotomist - Phlebotomy
St Louis Community College/Forest Park