Kristie Reynolds
Kansas City
Summary
Offering excellent problem-solving abilities and calm, focused approach to emergency situations. Brings aptitude for learning emergency response protocols and adept at operating communication systems. Ready to use and develop multitasking and clear communication skills in the Critical Incident Response Specialist role.
Overview
4
4
years of professional experience
Work History
Police Dispatcher
Kansas City Missouri Police Department
06.2023 - Current
- Operated multi-line phone systems to receive and prioritize emergency calls.
- Coordinated communication between law enforcement units, ensuring timely responses to incidents.
- Monitored radio transmissions, maintaining situational awareness for active situations.
- Processed and documented incident reports accurately, enhancing information retrieval efficiency.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Assisted in training new dispatchers on protocols and emergency response procedures.
EMS Dispatcher
Kansas City Missouri Fire Department
10.2021 - 05.2023
- Coordinated emergency response efforts, ensuring timely dispatch of medical personnel and resources.
- Monitored multiple radio channels to maintain clear communication with first responders.
- Utilized CAD software to log and track emergency calls accurately.
- Contributed to overall team success with consistent adherence to departmental policies and guidelines.
- Assisted callers in remaining calm during emergencies, providing critical support while waiting for first responders to arrive.
Education
Computer Information Systems
DeVry University
Kansas City, MOBusiness
University of Missouri, Kansas City
Kansas City, MOBusiness
University of Missouri
Columbia, MOSkills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Typing speed
- Confidentiality
- Problem-solving
- Prioritizing situations
- Attention to detail
- Listening skills
- Multitasking
- Effective communication
Timeline
Police Dispatcher
Kansas City Missouri Police Department
06.2023 - Current
EMS Dispatcher
Kansas City Missouri Fire Department
10.2021 - 05.2023
Computer Information Systems
DeVry University
Business
University of Missouri, Kansas City
Business
University of Missouri
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