Kristi Kirk
Kansas City
Summary
Efficient Support Agent known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, technical troubleshooting, and conflict resolution. Excel in communication, empathy, and problem-solving, ensuring positive outcomes in customer interactions. Approach each challenge with patience and a solution-focused mindset, contributing to team success and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Platform Support Agent
Hill's Pet Nutrition
Overland Park
11.2024 - Current
- Provided product information and support to customers regarding pet nutrition needs.
- Assisted customers with order placement and tracking for pet food products.
- Resolved customer inquiries through multiple communication channels effectively.
- Collaborated with team members to enhance customer service strategies and practices.
- Maintained accurate records of customer interactions and feedback in the system.
- Coordinated with logistics to ensure timely delivery of products to customers.
- Followed up with customers after resolution of their inquiry to ensure satisfaction.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Participated in team meetings and training sessions related to customer service topics.
- Monitored incoming emails to ensure that all inquiries were responded to promptly.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
- Updated internal databases with relevant information regarding customer interactions.
- Provided guidance to junior members of the team regarding best practices for handling queries.
Customer Service Representative Supervisor
VCA Fairway
Fairway
09.2019 - 11.2024
- Customer service representative supervisor at the voted #1 Veterinary Clinic in KC by Best of KC Magazine.
- CSR’s provide white glove level of service to clients including but not limited to: greeting visitors, answering telephones, checking in and guiding clients/pets to their exam rooms and discussing various patient care programs with the client - such as Care Club and various pet insurance services such as Trupanion.
- Also scheduling and confirming all appointments including surgery appointments.
- Position includes financial duties such checking out clients and making sure all financials balance at end of day, as well as preparing financial reports for corporate.
- CSR staff also receive prescription requests and send to Doctors for approval as well as prepare prescriptions to go home once received from clinical staff.
- All patient functions and inter-office communication managed digitally through clinic specific WoofWare software.
- Supervisor specific duties include but are not limited to: handling all client service issues, either personally or coaching other staff through concerns, creating CSR staff schedule, interviewing and training new hires and organizing/leading department meetings on a monthly basis.
- VCA Fairway is the voted #1 Veterinary Clinic in KC by Best of KC Magazine.
Assistant Barn Manager/ Trainer
Mechlin Farm
St Louis
05.2019 - 08.2019
- Coordination with head trainer on daily care of national level show hunter/jumper horses.
- Duties include but are not limited to: daily training rides, management of feed schedule, coordination of veterinary/farrier care, physical rehabilitation of previously injured horses, preparation for cross country travel of horses for horse shows, and teaching riding lessons.
Equine Care Specialist
Forbes Ranch KC
Kansas City
03.2019 - 05.2019
- Daily care of horses at premier Kansas City boarding facility.
- Duties include all daily care for stabled equines, including feeding, turnout, stall cleaning as well as monitoring health and social interactions.
- Some groundwork training is included in daily duties, more specifically for young horses in training.
- Premier Kansas City boarding facility.
Professional Horse Show Groom
Kirin Farm & Mechlin Farm North
Overland Park & St Louis
11.2018 - 05.2019
- Preparation and care of top equine athletes at international level horse show events.
- Duties include all daily care responsibilities of equine athletes (feeding, cleaning stalls, etc) as well as horse show preparation.
- Duties may also include coordinating with clients to their wishes for their horse’s preparation.
- Proficient in executing care/training plans as directed by head trainer/ assistant trainer/ veterinarian(s).
- Basic horse show preparation includes physical grooming of animal (bathing, braiding, clipping, etc) as well as lunging prior to showing, assembling tack and equipment for each individual animal and time management skills to complete all requirements to international horse show standards in time for client and/or trainer to compete on said animal.
Office Manager
Jenkins & LeBlanc Dentistry for Children
Prairie Village
01.2016 - 12.2018
- Managing daily operations for the Prairie Village location of Jenkins & LeBlanc Dentistry for Children.
- In charge of both patient care at front office, as well as all financial aspects of running the office.
- Generate daily financial reports and deposit funds as well as solely responsible for entering all insurance payments to patient accounts.
- Verify charted information and submit claims to insurance daily, supply orders submitted monthly.
- Ensure the office is running smoothly both in administrative and clinical functions.
- Additional duties up to and including assisting HR in any necessary disciplinary actions as well as staff reviews, etc.
Dispatch Coordinator
MAPS, INC
Lenexa
04.2018 - 11.2018
- Front office administrative duties.
- First point of contact for the business via telephone/walk-ins and transfer calls as needed.
- In charge of dispatching technicians on requested service calls in the Kansas City Metro and surrounding area.
- Also dispatch automated orders to delivery driver and process sales order requests directly from customers.
- Assist with entering new devices, equipment, and items in to the program utilized.
- Assist sales team with any requests as well as coordinate between sales and service teams for new device installation.
- Send out invoices received from accounting department.
Administrative Assistant
Dechra Veterinary Products
Overland Park
01.2015 - 12.2016
- Working as needed at the Overland Park, KS office of Dechra.
- Duties include assisting the Office Manager and the Equine Marketing Manager with various projects, including shipping out product to sales reps and clients, filing invoices, etc.
- Some data entry work assisting the financial team included as well.
Sales Floor Manager
Land of Paws
Prairie Village
01.2013 - 12.2016
- Duties include meeting with sales representatives from our vendors in canine and feline nutrition, creating and managing the scheduling for all the staff at the HQ location in Prairie Village, opening and closing the store (preparing bank deposits, making sure all projects are complete, etc), scheduling grooming services.
- Also assist the veterinarians next door at the Prairie Village Animal Hospital with technician duties when needed.
- In charge of creating displays for merchandise, ordering inventory on a weekly basis, checking in large orders on a daily basis.
Administrative Assistant
Oral Surgery Kansas LLC
Lawrence, Topeka, Ottawa, Emporia
01.2012 - 12.2013
- Front office assistant at Oral Surgery Kansas, LLC in the various offices of the practice located in Ottawa, Emporia, Topeka and Lawrence, KS.
- Duties included checking patients in and out of the office, scheduling appointments, data input (both hard copy and electronic), compiling insurance information including researching benefits, ordering and maintaining office supplies, organizing daily lunches for staff, taking and developing x-rays, and coordinating treatment with referring Doctors.
- Practice with various offices located in Ottawa, Emporia, Topeka and Lawrence, KS.
Collection Coordinator Assistant
Nerman Museum of Contemporary Art, JCCC
Overland Park
01.2010 - 12.2012
- Unpaid internship at the Neman Museum of Contemporary Art in Overland Park, KS (JCCC) 2010 through 2012.
- Assisted the Exhibition and Collection Coordinator in various projects, including cataloging, condition reports and completing information files (both hard copy and electronic files).
- Nerman Museum of Contemporary Art at Johnson County Community College (JCCC).
Education
Masters of Entrepreneurial Real Estate
UMKC
12-2015
Accounting, Macroeconomics
JCCC
06-2015
BA - History of Art
University of Kansas
01-2013
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- SAP
- Backoffice
- ASM
- Shopify
- Stripe
- Microsoft Office
- Mac programs
- Customer service
- Team leadership
- Data analysis
- Effective communication
- Client relationship management
- Time management
- Software troubleshooting
- Complaint handling
- Empathy and patience
- Escalation handling
- Customer engagement
References
- Leslie Ferguson, Manager Scientific Strategic Communications, Hill’s, 317-696-8212
- Megan Johnson, Copyright Editor, Anderson Partners, 816-797-6733
- Laura Quick, Hospital Manager, VCA Fairway, 913-432-7611
- Kris Cheyne, Owner, Kirin Farm, 913-558-2599
- Shelly Derks, Equine Marketing Manager, Dechra Veterinary Products
Timeline
Platform Support Agent
Hill's Pet Nutrition
11.2024 - Current
Customer Service Representative Supervisor
VCA Fairway
09.2019 - 11.2024
Assistant Barn Manager/ Trainer
Mechlin Farm
05.2019 - 08.2019
Equine Care Specialist
Forbes Ranch KC
03.2019 - 05.2019
Professional Horse Show Groom
Kirin Farm & Mechlin Farm North
11.2018 - 05.2019
Dispatch Coordinator
MAPS, INC
04.2018 - 11.2018
Office Manager
Jenkins & LeBlanc Dentistry for Children
01.2016 - 12.2018
Administrative Assistant
Dechra Veterinary Products
01.2015 - 12.2016
Sales Floor Manager
Land of Paws
01.2013 - 12.2016
Administrative Assistant
Oral Surgery Kansas LLC
01.2012 - 12.2013
Collection Coordinator Assistant
Nerman Museum of Contemporary Art, JCCC
01.2010 - 12.2012
Masters of Entrepreneurial Real Estate
UMKC
Accounting, Macroeconomics
JCCC
BA - History of Art
University of Kansas
MBA - Business Administration
Southern New Hampshire University