Kristen Warren
Lake Saint Louis
Summary
Dynamic Medical Office Administrator with proven expertise at West County Ophthalmology, adept in employee onboarding and financial processing. Leveraging analytical thinking and problem-solving skills, I enhanced operational efficiency and fostered positive patient relations, ensuring seamless communication and timely payroll administration in a multi-physician environment.
Overview
15
15
years of professional experience
Work History
Medical Office Administrator
West County Ophthalmology
Chesterfield
11.2012 - Current
- Administrator for five physicians, thirty employees, and two locations.
- Manage onboarding by recruiting, interviewing, and hiring staff.
- Employ analytics to identify opportunities for business enhancement.
- Coordinate communications and financial processing.
- Support payroll preparation to ensure timely payment of staff.
- Address customer problems directly to maintain positive relations.
- Purchase and maintain office supplies.
- Apply advanced administration and analytical skills in overseeing day-to-day operational activities for a multi-physician practice.
Medical Billing Associate
St Luke's Hospital
Chesterfield
11.2009 - 11.2012
- Liaised between patients, insurance companies, and the billing office.
- Review of patient records, identified medical codes, and created invoices for billing purposes.
- Verification of patient insurance to determine eligibility.
- Communication with insurance companies regarding the denial of claims.
- Analyzed complex explanations of benefit forms to verify correct billing of insurance companies.
- Adhered to established standards to safeguard patients' health information records.
- Responded to customer concerns and questions on a daily basis.
Education
High School Diploma -
Alton High School
Alton, IL05-1992
Some College (No Degree) - Business Administration
Lewis And Clark Community College
Godfrey, ILSkills
- Office management
- Analytical thinking
- Problem solving
- Customer service
- Team leadership
- Financial processing
- Employee onboarding
- Time management
- Payroll administration
- Staff scheduling
- Regulatory requirements
- Financial reporting
References
References available upon request.
Timeline
Medical Office Administrator
West County Ophthalmology
11.2012 - Current
Medical Billing Associate
St Luke's Hospital
11.2009 - 11.2012
High School Diploma -
Alton High School
Some College (No Degree) - Business Administration
Lewis And Clark Community College
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