Kristen Marti
St. Louis
Summary
Dynamic professional with exceptional communication and interpersonal skills, adept at fostering strong relationships with peers and clients. Proven expertise in consulting, successful project implementations, and optimizing business processes to enhance efficiency. Recognized for strategic planning, problem-solving capabilities, and a collaborative approach that delivers results in fast-paced environments. Demonstrated ability to manage multiple projects effectively while adapting to evolving needs, ensuring the success of every initiative.
Overview
18
18
years of professional experience
Work History
Implementation Consultant
Newbury Partners
St. Louis, MO
05.2021 - Current
- Led end-to-end implementations of Bullhorn Middle Office and Back Office solutions for staffing and recruiting firms, aligning system configuration with client business processes
- Configured Bullhorn Middle Office, and Back Office modules, including approval workflows, invoicing rules, and payroll processes
- Managed data migration efforts, including data mapping, cleansing, validation, and import from legacy systems into Bullhorn platforms
- Conducted system testing and validated end-to-end workflows across front, middle, and back office operations
- Delivered client training sessions and created documentation to support adoption and long-term system use
- Collaborated cross-functionally with sales, support, and product teams to ensure successful project delivery and client satisfaction
- Provided post-go-live support, troubleshooting issues related to timesheets, billing discrepancies, and payroll processing
- Advised clients on best practices for optimizing Bullhorn workflows, improving operational efficiency, and ensuring compliance with financial processes
- Managed multiple implementation projects simultaneously, maintaining timelines, budgets, and stakeholder communication
- Acted as a subject matter expert on Bullhorn Middle Office and Back Office capabilities, including reporting and financial reconciliation processes
Senior Consultant
Gear Partners
St. Louis, MO
03.2019 - 05.2021
- Create project plans to ensure proper timing for completion of multiple projects
- Establish a client relationship across the project life cycle from point of sale to close of project
- Consult clients on best practices and help to create a workflow that works for each client’s needs including Bullhorn ATS/CRM, Bullhorn Back Office, and Onboarding
- Work with client to get their configuration needs
- Create Payroll Exports and other custom reports
- Setting up and configuring software based on client’s needs
- Train clients on how to use Bullhorn Back Office including processing timesheets, payroll, invoices, commissions and Onboarding
Customer Success Manager
Deck Commerce
St. Louis, MO
07.2018 - 03.2019
- Oversee the implementation of new clients to ensure successful adoption
- Work with clients to understand their workflows, goals and product usage
- Identify possible training opportunities
- Create User Guides and training materials
- Advocate for clients during escalations by collaborating with product management, development and support teams
- Compile and present various reports such as Quarterly Business Reviews, including sales and order reporting
- Communicate Deck Commerce Roadmap features and functionality to Customers
- Work with the client during follow on projects by planning meetings, ensuring the SOW is written and the professional services team understands the client’s needs
- Educate clients on best-practices and trends related to eCommerce
Technical Consultant
Bullhorn, Inc.
St. Louis, MO
06.2017 - 06.2018
- Consult clients on best practices and help to create a workflow that works for each client’s needs including Bullhorn ATS/CRM, Bullhorn Back Office, Onboarding and VMS Access for Bullhorn
- Work with client to get their configuration needs
- Setting up and configuring software based on client’s needs
- Coach clients on how to use Bullhorn Back Office, Onboarding and VMS Access for Bullhorn
- Create and work with clients to deliver a Data Map to be used for data migrations
- Work with Project Managers, Data Engineers and Software Engineers to ensure deadlines are met
- Stay updated on all software releases and updates
- Create connections between software via API
Project Manager
Bullhorn, Inc.
St. Louis, MO
06.2016 - 06.2017
- Establish a client relationship across the project life cycle from point of sale to close of project.
- Creating project plans to ensure proper timing for completion of multiple projects.
- Scheduling resources to ensure project milestones are reached on time and within budget.
- Have multiple calls with clients to go over what information we need from them in order to complete the project.
- Configuration of multiple systems according to specifications, including creating systems, custom reports, and configuration of settings.
- Work with numerous departments to ensure the client’s needs are met.
- Keeping multiple systems updated to ensure projects are compliant with all data requirements such as OpenAir, Jira, Salesforce and Smartsheet’s.
- Train partner companies and internal employees on how to implement Bullhorn Back Office.
- Create and update internal documentation on how to run different types of projects.
Implementation Consultant
Bullhorn, Inc.
St. Louis, MO
10.2014 - 06.2016
- Establish a relationship with multiple clients in order to implement their software
- Manage expectations with customers and project team to ensure deadlines are met
- Have multiple calls with clients to setup features and settings in their database
- Answer any questions regarding how to use the software system
- Create project plans for multiple clients
- First post-sales point of contact
- Lead them through the implementation process
- Transition clients to the support team after they are live on the software
- Create internal documentation on how to implement specific software
- Create Bullhorn Back Office reports
Staff Accountant
Bullhorn, Inc.
St. Louis, MO
11.2012 - 10.2014
- Prepare and verify billing is correct for multiple entities in our Company using Salesforce and Intacct
- Review and reconcile numerous bank accounts
- Review and reconcile multiple general ledger accounts
- Prepare and enter invoices and employee reimbursements for payment
- Process credit card, ACH and check payments and apply to correct invoice
- Answer daily emails and phone calls for various billing inquiries from clients and co-workers
- Calculate Annual Recurring Revenue for all new contracts
- Prepare various financial reports
Staff Accountant
Sendouts (acquired by Bullhorn)
St. Louis, MO
08.2012 - 11.2012
- Process monthly client invoices using Peachtree
- Prepare various reports for clients
- Answer daily emails and phone calls for various billing inquiries from clients and co-workers
- Process payroll using Paylocity
- Process Commission payment
- Process invoices ensuring proper approval and classifying expenses
- Reconcile various bank accounts
Cash Receipts Coordinator
Bryan Cave, LLP
St. Louis, MO
07.2011 - 08.2012
- Download payment file from lockbox and upload into Elite Enterprise
- Review rejected check payments and apply to correct invoice or proper general ledger account
- Review wires from client and apply to correct invoice or proper general ledger account
- Process credit card payments and apply to correct invoice or proper general ledger account
- Enter payments received into multiple client Trust accounts
- Prepare checks or submit wires from client trust accounts
- Create check requests for overpayment or duplicate payments made by clients
- Prepare various reports for clients and employees
- Prepare Cash Collected Report using FRX Reporting
- Review and reconcile specific general ledger accounts on a monthly basis
- Respond to daily e-mails from billing coordinators and attorneys
- File wire slips, trust account disbursements, and daily lockbox backup in appropriate files
- Create spreadsheets using Microsoft Excel to track checks received in office and used in reconciling accounts
Accounts Payable Coordinator
09.2008 - 07.2011
- Review vendor invoices, prepare for payment, make payment
- Review employee reimbursements, classify where expense should be charge, ensure proper approval
- Prepare vendor invoices for payment by wire, set up wire account, send wire payment
- Send monthly payments to employees for parking reimbursement
- Prepare various reports for accounts payable vendors and employees
- Match checks to check requests
- File checks and backup in appropriate files
Education
Bachelors of Business Administration -
Lindenwood University
Belleville, Illinois03-2012
Skills
- User acceptance testing
- Software implementation
- Requirements gathering
- Configuration management
- Data migration
- Solution design
- Training delivery
- Organizational skills
- Task prioritization
Timeline
Implementation Consultant
Newbury Partners
05.2021 - Current
Senior Consultant
Gear Partners
03.2019 - 05.2021
Customer Success Manager
Deck Commerce
07.2018 - 03.2019
Technical Consultant
Bullhorn, Inc.
06.2017 - 06.2018
Project Manager
Bullhorn, Inc.
06.2016 - 06.2017
Implementation Consultant
Bullhorn, Inc.
10.2014 - 06.2016
Staff Accountant
Bullhorn, Inc.
11.2012 - 10.2014
Staff Accountant
Sendouts (acquired by Bullhorn)
08.2012 - 11.2012
Cash Receipts Coordinator
Bryan Cave, LLP
07.2011 - 08.2012
Accounts Payable Coordinator
09.2008 - 07.2011
Bachelors of Business Administration -
Lindenwood University