Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Lacy

Marshfield

Summary

Dynamic Family Resource Specialist with a proven track record at OACAC, adept at developing individualized service plans and facilitating community workshops. Skilled in behavioral assessment and crisis intervention, I excel in relationship building and effective communication, ensuring families receive comprehensive support tailored to their unique needs.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Call Center Representative position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Family Resource Specialist

OACAC
07.2024 - Current
  • Conducted assessments to identify family needs and resources available for support.
  • Developed individualized service plans to address unique family challenges.
  • Facilitated workshops and informational sessions on community resources and services.
  • Collaborated with local agencies to ensure comprehensive support for families in need.
  • Maintained accurate client records and documentation in compliance with organizational standards.
  • Provided crisis intervention support, helping families navigate immediate challenges effectively.
  • Assisted families in accessing educational, health, and financial assistance programs.
  • Evaluated program effectiveness through client feedback and outcome assessments.

Cashier/Cook Operator

Oppa Food Management
08.2023 - 06.2024
  • Operated cash register efficiently, processing transactions accurately and promptly.
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Maintained clean and organized checkout area, ensuring compliance with safety standards.
  • Managed inventory of cash and supplies, minimizing discrepancies through diligent oversight.
  • Collaborated with team to streamline checkout processes, reducing wait times during peak hours.
  • Implemented promotional displays at checkout, increasing visibility of featured products and offers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Personal Caregiver

Freedom Care
01.2023 - 06.2024
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored client health and reported changes to healthcare professionals.
  • Administered medication according to prescribed schedules, enhancing compliance.
  • Developed personalized care plans to meet individual client needs effectively.
  • Collaborated with family members to provide emotional support and reassurance.
  • Maintained a clean and organized living environment for clients' well-being.
  • Engaged clients in social activities, promoting mental stimulation and companionship.
  • Documented daily care activities accurately, supporting continuity of care efforts.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved client satisfaction by providing personalized care and attention to their unique needs.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided basic grooming and hygiene assistance to patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.

DSP, Shift Supervisor

The Arc Of The Ozarks
12.2017 - 06.2022
  • Developed and implemented individualized support plans to enhance client engagement and independence.
  • Conducted regular assessments to monitor progress and adjust care strategies effectively.
  • Collaborated with multidisciplinary teams to ensure holistic support for clients' needs.
  • Trained and mentored new staff on best practices for direct support services.
  • Streamlined documentation processes, improving accuracy and compliance with regulatory standards.
  • Advocated for client rights and access to community resources, fostering empowerment and inclusion.
  • Led workshops on skill development, promoting personal growth among clients through interactive learning experiences.
  • Enhanced crisis intervention strategies, ensuring safety and well-being of individuals in challenging situations.

Education

High School Diploma -

Monett High School
Monett, MO
12-2001

Skills

  • Community resources
  • Multicultural competence
  • Child development
  • Behavioral assessment
  • Trauma-informed care
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Clinical documentation
  • Client documentation
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Microsoft Office Suite
  • Professional demeanor
  • Case management
  • Client interviewing
  • Community outreach
  • Invoice verification
  • Maintain case files
  • Supervise workers
  • Case history compilation

Timeline

Family Resource Specialist

OACAC
07.2024 - Current

Cashier/Cook Operator

Oppa Food Management
08.2023 - 06.2024

Personal Caregiver

Freedom Care
01.2023 - 06.2024

DSP, Shift Supervisor

The Arc Of The Ozarks
12.2017 - 06.2022

High School Diploma -

Monett High School

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Kristen Lacy