Kristen Girardier
Sullivan
Summary
Results-driven manager with a strong focus on customer service, team leadership, and time management. Delivered effective operations management and enhanced team performance, contributing to improved customer satisfaction and operational efficiency.
Dynamic manager with expertise in operations management and team development. Proven ability to drive employee engagement and achieve goals through effective decision-making and relationship building. Committed to optimizing processes for enhanced performance and customer satisfaction.
Experienced manager skilled in streamlining operations and fostering team collaboration. Strong background in training development and performance monitoring, ready to leverage expertise to achieve organizational goals and improve customer experiences.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Manager
Dark Room
St. Clair MO
12.2024 - Current
- Managed daily operations to ensure seamless workflow and team coordination.
- Developed training materials for onboarding new staff, enhancing skill acquisition and performance.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Facilitated communication between departments to optimize project collaboration and efficiency.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sterilization Technician
River Willow Dental Center
Washington, MO
03.2026 - 03.2026
- Operated sterilization equipment to ensure compliance with health and safety regulations.
- Conducted routine inspections of instruments and materials for cleanliness and functionality.
- Assisted in training new staff on sterilization protocols and best practices.
- Maintained accurate records of sterilization cycles, ensuring traceability and accountability.
- Implemented process improvements that enhanced turnaround times for instrument availability.
- Collaborated with dental team to prepare instruments for procedures efficiently.
- Adhered to infection control standards, significantly reducing risk of cross-contamination in the clinic.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
Sales Associate
Walmart
Union, MO
08.2023 - 06.2024
- Assisted customers with product inquiries and locating merchandise.
- Processed transactions efficiently at point-of-sale systems.
- Maintained clean and organized sales floor for optimal customer experience.
- Collaborated with team members to achieve daily sales goals.
- Trained new associates on store policies and procedures.
- Resolved customer complaints professionally, enhancing satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Dental Hygiene
UMKC
Kansas City, MO05.2029
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
Timeline
Sterilization Technician
River Willow Dental Center
03.2026 - 03.2026
Manager
Dark Room
12.2024 - Current
Sales Associate
Walmart
08.2023 - 06.2024
Bachelor of Science - Dental Hygiene
UMKC