Kristen Blair
Saint Joseph
Summary
Dedicated banking professional with over seven years of progressive experience in retail banking, sales leadership, and branch operations. Proven ability to drive business growth, mentor and lead teams, and deliver exceptional customer experiences. Skilled in compliance, relationship management, and strategic sales initiatives that enhance profitability and customer loyalty. Adept at balancing operational excellence with personalized service in a highly regulated environment. Seeking a Bank Manager position to leverage leadership expertise, and strong financial acumen.
Overview
9
9
years of professional experience
Work History
Lead Training Specalist
Southern Bank
St Joseph
03.2017 - Current
Partner with the Branch Retail Manager to acquire, expand, and retain customer relationships through proactive outreach, business calls, and community involvement.
• Consistently achieve sales and cross-selling goals by identifying customer needs, and promoting banking products and digital solutions.
• Act as Branch Retail Manager in their absence, overseeing branch operations, profitability strategies, and staff motivation.
Mentor, coach, and train branch staff on sales best practices, compliance, and customer service standards.
Provide effective leadership through performance evaluations, team building, and recognition programs.
- Resolve complex customer issues while maintaining confidentiality, professionalism, and regulatory compliance.
• Manage operational functions, including vault/ATM balancing, safe deposit procedures, and security oversight.
Support multiple branches across the Southern Bank footprint, ensuring consistent service quality, and compliance.
Education
High School Diploma -
05-2006
Skills
- Employee training
- Sales coaching
- Compliance management
- Performance evaluation
- Customer relationship management
- Community involvement
- Problem solving
- Time management
- E-learning platforms
- Performance assessment
- Coaching and mentoring
- Feedback collection
- Conflict resolution
- Operations oversight
- Employee engagement
- Employee assessment
- Training materials development
- Staff development
- Team building
Timeline
Lead Training Specalist - Southern Bank
03.2017 - Current
Richland High School - High School Diploma,
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