Kristal Zicko
Kirksville
Summary
Detail-oriented professional with experience in front desk operations and delivery services. Skilled in problem-solving and teamwork, successfully enhancing customer experiences and optimizing delivery routes.
Dependable delivery driver with a strong focus on customer satisfaction. Known for effective communication and time management skills, ensuring prompt and reliable service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Kirksville, MO
01.2025 - Current
- Delivered orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated routes efficiently using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers regarding order status and resolved any delivery issues proactively.
- Assisted in onboarding new drivers, providing training on best practices and operational procedures.
Hotel Front Desk Agent
Hampton Inn By Hilton
Kirksville, MO
08.2020 - 01.2026
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Assisted in resolving guest inquiries and complaints, enhancing overall satisfaction and experience.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Trained new staff on hotel policies, customer service standards, and operational procedures to ensure consistency.
Education
No Degree - General Studies
Moberly Area Community College
Moberly, MO08-2026
High School Diploma -
Adair Co. R-1
Novinger, MO05-2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
Certification
CPR certified
Timeline
Delivery Driver
DoorDash
01.2025 - Current
Hotel Front Desk Agent
Hampton Inn By Hilton
08.2020 - 01.2026
No Degree - General Studies
Moberly Area Community College
High School Diploma -
Adair Co. R-1