Krista Spreckelmeyer
De Soto
Summary
Dynamic Account Manager with a proven track record at TriZetto Provider Solutions, excelling in client relations and issue resolution. Enhanced client satisfaction through proactive communication and exceptional customer service, achieving high retention rates. Skilled in account oversight and collaboration, driving growth by identifying upsell opportunities and fostering strong partnerships.
Overview
3
3
years of professional experience
Work History
Account Manager
TriZetto Provider Solutions, a Cognizant
11.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Associate of Applied Science - Early Childhood Education
Jefferson College
05-2007
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Goal oriented
- Account oversight
- Issue resolution
- Documentation and reporting
Timeline
Account Manager
TriZetto Provider Solutions, a Cognizant
11.2022 - Current
Associate of Applied Science - Early Childhood Education
Jefferson College
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