Krista Duncan
Summersville
Summary
Skilled team player with strong background in customer service or receptionist environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Specialist
Cox Health at Home
04.2023 - 06.2023
- Took the initial billing to final payment, including handling insurance claims and patient statements.
- Ensured accurate and compliant billing, reviewed claims for accuracy and completeness, and resolved billing issues.
- Assisted customers via phone with health-related billing issues/concerns.
- Took payment via debit card and input into system.
- Assisted customers with questions regarding statements.
Loan Processor
Town & Country Bank
04.2013 - 03.2021
- Reported on the findings of each audit via verbal presentations and detailed written reports
- Reviewed loan files and title documents to enable expeditious closing of loans
- Answered questions, reviewed and audited files, and prepared procedures and processes for post-closing
- Completed frequent checks on customer accounts to detect any payment problems or issues with the loan terms
- Verified loan applications and closing documents to check their accuracy and identify deficiencies
- Supported operations with consistent maintenance and updates of corporate files and records
Deposit Operations Clerk
Town & Country Bank
04.2013 - 03.2021
- Coded and entered data to accurately updated customers' files
- Maintained all customer service emails
- Audited 10 different bank branches customer profile changes daily
- Inserted log spreadsheets to 10 branch folders, monitoring daily
- Processed daily morning reports in several systems used by bank
Bank Teller
Town & Country Bank
04.2013 - 03.2021
- Updated customer accounts with new balance, payment, and transfer information
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Contributed to bank's successful referral program and used applicable technology and programs to effectively show results
- Followed company and regulatory policies to protect customer and bank assets
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Sorted and filed transaction documentation to maintain complete records
Education
General Studies -
Southwest Baptist University
Salem, MOHigh School Diploma - undefined
Salem Senior High
Salem, MOSkills
- Serve customer needs
- Regulatory compliance
- Public speaking
- Prioritization
- Verbal communication
- Customer service
- Collecting payments
- Managing records
- HIPAA compliance
- Coordinating documents
Timeline
Revenue Cycle Specialist
Cox Health at Home
04.2023 - 06.2023
Loan Processor
Town & Country Bank
04.2013 - 03.2021
Deposit Operations Clerk
Town & Country Bank
04.2013 - 03.2021
Bank Teller
Town & Country Bank
04.2013 - 03.2021
High School Diploma - undefined
Salem Senior High
General Studies -
Southwest Baptist University
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