Kris Hanke
Kansas City
Summary
Dynamic, results-oriented leader with a proven track record in executive and ownership roles within healthcare technology, client operations, and insurance sectors. Over six years of experience in establishing and managing an independent insurance agency focused on asset protection, service excellence, and long-term client relationships. Extensive expertise in client services, operational leadership, and process transformation, consistently driving initiatives that enhance customer experience, streamline operations, and elevate organizational performance. Skilled in collaborating with stakeholders at all levels—from frontline staff to C-suite executives—to deliver innovative solutions that yield measurable outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner / Agent
Hanke Insurance Agency
01.2020 - Current
- Built and manage a $1M+ book of business across personal, commercial, and life insurance
- Lead all aspects of agency operations including sales, client service, compliance, and financial performance
- Develop and maintain strong client relationships focused on asset protection and long-term trust
- Create and manage sales pipeline, driving consistent business growth
- Deliver tailored insurance solutions while maintaining high client satisfaction and retention
Owner
InkStudios LLC
01.2018 - 01.2020
- Produced video, photography, and digital content for commercial and editorial use
- Delivered published work featured in major outlets including Wall Street Journal and Forbes
- Managed end-to-end creative production including concept development, shooting, editing, and delivery
- Built a client base through brand development and high-quality visual storytelling
Product Management / Quality Assurance
Medsphere Systems Corporation
01.2010 - 01.2017
- Led large-scale software development initiatives across 250+ Indian Health Service sites
- Defined product specifications and managed full software development lifecycle
- Implemented Agile and Waterfall methodologies to improve development efficiency
- Directed QA strategy including test planning, automation, and integration testing
- Partnered with R&D to translate clinical workflows into product enhancements
- Managed product roadmap, modernizing legacy systems into scalable platforms
- Led CCHIT qualification processes and compliance initiatives
Vice President, Client Operations
Clinicomp Intl
01.2009 - 01.2010
- Oversaw client operations including account management, project management, support, and clinical services
- Managed 40+ team members and led 24/7 client support operations
- Improved support efficiency by reducing “days to close” through strategic process improvements
- Led client satisfaction initiatives at the executive level
- Directed major federal accounts including Department of Defense and VA implementations
- Established QA frameworks, metrics-driven support models, and training programs
- Led FDA-related processes for device integration and compliance
Director, Sales Operations
Medsphere Systems Corporation
01.2006 - 01.2009
- Developed and executed sales operations strategy across domestic and international markets
- Built and managed sales support and account management teams
- Created product positioning, messaging, and go-to-market strategies
- Analyzed pipeline performance and market trends using CRM tools
- Delivered executive-level reporting to board and leadership
- Played a key role in product roadmap and commercialization efforts
Director, Field Operations – Clinical Decision Support Systems
Theradoc
01.2004 - 01.2006
- Led national sales strategy, marketing campaigns, and product messaging
- Managed sales operations and support processes across the U.S.
- Coordinated high-profile client presentations and national showcase programs
- Developed operational reporting to track and improve company performance
Senior Solution Executive / Product Manager
Cerner Corporation
01.1996 - 01.2004
- Led national sales strategy and client presentations for healthcare IT solutions
- Transformed physician-facing sales approach, improving engagement and adoption
- Managed and trained teams of clinical presenters
- Played a key role in product development and lifecycle management for physician office solutions
- Supported over 35 major physician group sales, including multiple showcase accounts
- Developed marketing campaigns targeting clinicians and executive stakeholders
- Managed executive briefing center operations and budget
Education
Bachelor of Science - Nursing
Concordia University
River Forest, ILSkills
- Strategic Leadership & Vision
- Operations Management
- Process Improvement & Transformation
- Project management
- Sales & Marketing Strategy
- Executive Communication & Presentations
- Cross-Functional Team Leadership
- Small business operations
- Customer relations
- Relationship building
- Verbal and written communication
Certification
- Licensed Insurance- Property and Casualty, Life and Health
Languages
Spanish
Professional Working
Military Service
- United States Army National Guard / U.S. Army Reserves | 1987 – 1997
- Served as Combat Engineer and Combat Medic (EMT-P)
- Awarded multiple commendations for performance
- Received Humanitarian Service Medal for medical support during the 1993 flood
ADDITIONAL NOTES
- References available upon request
- If you want to take this further:
- I can tailor this resume for a specific job (insurance leadership, healthcare tech, COO roles, etc.), or create a stronger executive-style version (more boardroom / C-suite focused).
Timeline
Owner / Agent
Hanke Insurance Agency
01.2020 - Current
Owner
InkStudios LLC
01.2018 - 01.2020
Product Management / Quality Assurance
Medsphere Systems Corporation
01.2010 - 01.2017
Vice President, Client Operations
Clinicomp Intl
01.2009 - 01.2010
Director, Sales Operations
Medsphere Systems Corporation
01.2006 - 01.2009
Director, Field Operations – Clinical Decision Support Systems
Theradoc
01.2004 - 01.2006
Senior Solution Executive / Product Manager
Cerner Corporation
01.1996 - 01.2004
Bachelor of Science - Nursing
Concordia University