Kourtni Nault
Dardenne
Summary
Reliable professional with a solid background in law enforcement records management. Proven ability to assist in public inquiries and collaborate effectively with law enforcement personnel. Ready to leverage strong communication and organizational skills to improve record-keeping processes.
Overview
8
8
years of professional experience
Work History
Police Records Clerk
St. Charles County Police Department
O'Fallon, MO
02.2023 - Current
- Processed and maintained police records using specialized database software.
- Assisted in responding to public inquiries regarding records and reports.
- Ensured accuracy of data entry for criminal and incident reports.
- Collaborated with law enforcement personnel to verify report details.
- Processed payments and maintained money
- Disseminate reports
- Process security guards and conceal carry permits
- Process fingerprints
- Process new and maintain sex offenders
- Process citations
- Manage records inbox
- Process and upload 911 calls into HELIOS
- Enter charges into Karpel
- Process lab reports for both Drug Task Force and PD
Patient Care Technician
Children's Hospital
St Louis, MO
11.2021 - 11.2022
- Assisted nursing staff with patient care protocols and daily activities.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained clean and safe environment for patients, adhering to hospital standards.
- Supported patient mobility through proper lifting techniques and equipment use.
- Documented patient progress in electronic health records accurately and efficiently.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
911 Emergency Dispatcher
St. Charles County Police Department
O'Fallon, MO
05.2022 - 09.2022
- Responded to emergency calls, assessing situations and prioritizing dispatch based on urgency.
- Operated multi-channel communication systems to relay critical information to first responders.
- Maintained accurate records of incidents, ensuring compliance with departmental protocols.
- Coordinated with law enforcement and emergency services to streamline response efforts.
Patient Care Technician
St. Luke 's Hospital
Chesterfield, MO
10.2019 - 12.2021
- Educated families on care plans and discharge instructions effectively.
- Collaborated with interdisciplinary teams to enhance patient outcomes consistently.
- Trained new staff on procedures, improving overall team efficiency and competency.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in emergency procedures, ensuring efficient workflow in high-pressure situations.
- Managed patient transport to various departments, maintaining safety protocols throughout.
- Provided direct patient care, including bathing, feeding, and comfort measures.
- Trained new staff on operational procedures and best practices for patient care.
- Implemented infection control measures to ensure a safe environment for patients and staff.
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
- Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
- Expedited patient assessments through accurate collection of laboratory specimens and timely delivery to appropriate departments.
- Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
Medical Assistant
WUCA Kid's Docs
St Louis, MO
03.2018 - 12.2019
- Assisted in patient intake, recording vital signs and medical histories for accurate documentation.
- Coordinated appointment scheduling, ensuring efficient patient flow and optimal resource utilization.
- Supported clinical staff in administering vaccinations and performing routine lab tests with precision.
- Implemented inventory management system for medical supplies, reducing waste and improving availability.
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Assisted in maintaining accurate medical records and ensuring compliance with HIPAA regulations.
- Facilitated effective communication between patients, physicians, and healthcare staff to enhance patient experience.
- Implemented electronic health record (EHR) systems, improving accuracy and accessibility of patient information.
- Trained new staff on office procedures and software usage to ensure smooth operations.
- Developed streamlined processes for managing billing inquiries, reducing turnaround time for patient queries.
- Led initiatives to improve patient flow during peak hours, enhancing overall service delivery.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Bachelor's Degree - Criminal Justice
Missouri Baptist University
St. Louis, MO12-2028
Associate of Science - Medical Assistant
Sanford Brown College
Fenton, MO05-2012
Certificate - Paralegal Studies
Webster University
St. Louis, MO09-2026
Skills
- Microsoft office
- Filing systems
- Typing speed
- Document scanning
- Proofreading
- Record management
- Confidentiality
- Office equipment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team collaboration
Timeline
Police Records Clerk
St. Charles County Police Department
02.2023 - Current
911 Emergency Dispatcher
St. Charles County Police Department
05.2022 - 09.2022
Patient Care Technician
Children's Hospital
11.2021 - 11.2022
Patient Care Technician
St. Luke 's Hospital
10.2019 - 12.2021
Medical Assistant
WUCA Kid's Docs
03.2018 - 12.2019
Bachelor's Degree - Criminal Justice
Missouri Baptist University
Associate of Science - Medical Assistant
Sanford Brown College
Certificate - Paralegal Studies
Webster University