Korie Gospodarski
St Louis
Summary
Dynamic Account Manager with a proven track record at Jones and Bartlett Learning, LLC, driving revenue growth through strategic account management and cross-functional collaboration. Skilled in strategic planning and relationship building, I consistently enhanced client satisfaction and retention, successfully resolving issues to maintain strong partnerships. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. 30+ years of selling in the Emergency Medical Services space.
Overview
37
37
years of professional experience
Work History
Account Manager
Jones and Bartlett Learning, LLC
12.2009 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Representative
Mosby Publishing
11.1991 - 12.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Administrative Assistant
Times Mirror/Mosby Publishing
11.1987 - 11.1991
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
BA in Business Management - Business/Marketing
Lindenwood University
St. Charles, MO05-1998
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Relationship building
- Customer relationship management (CRM)
- Revenue generation
- Vast knowledge of the EMS market
Timeline
Account Manager
Jones and Bartlett Learning, LLC
12.2009 - Current
Sales Representative
Mosby Publishing
11.1991 - 12.2009
Administrative Assistant
Times Mirror/Mosby Publishing
11.1987 - 11.1991
BA in Business Management - Business/Marketing
Lindenwood University
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