Hi, I’m
KONGKHAM ALYARAT
China
Overview
10
years of professional experience
Work History
Galaxy HotelMacao, Macao
Service Ambassador F&B
04.2024 - Current
Job overview
- Helping customer taking order.
- Successfully managed high volume shifts while maintaining exceptional service standards under pressure situations.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Promoted a positive work environment through effective teamwork and communication among all staff members.
- Collaborated with kitchen staff to ensure timely meal preparation and quality standards.
- Facilitated communication between front-of-house and back-of-house teams for smooth operations.
- Delivered exceptional customer service, resolving inquiries and enhancing guest experiences.
Aesla Co. Ltd
General Affairs Coordinator (Southern)
09.2021 - 01.2024
Job overview
- Assisted in administrative duties for office team, including making phone call, copies
- Coordinator with customer and support team sale
- Making paper work, all document in southern
- Reporting financial accuracy
- Making a quotation for customer
RentKey Co. Ltd PhuketPhuket
Customer Relations management
02.2017 - 08.2020
Job overview
- Assisted guests with check in and informational services.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained financial accuracy by collecting deposits, fees and payments.
The Crystal Wild ResortPhuket
RECEPTIONIST
01.2016 - 02.2017
Job overview
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
Phuket Rajabhat University
Bachelor of Arts from Tourism & Hospitality Management
11.2020
Skills
- Management Skills
- Good communication
- Good Service
- Creativity in solving problems
- Ability to work under pressure
- Hight commitment in team work
- Leadership
- Guest relation
- Order taking accuracy
LANGUAGE
Thai
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Service Ambassador F&B
Galaxy Hotel
04.2024 - Current
General Affairs Coordinator (Southern)
Aesla Co. Ltd
09.2021 - 01.2024
Customer Relations management
RentKey Co. Ltd Phuket
02.2017 - 08.2020
RECEPTIONIST
The Crystal Wild Resort
01.2016 - 02.2017
Phuket Rajabhat University
Bachelor of Arts from Tourism & Hospitality Management