Overview
Work History
Education
Skills
LANGUAGE
Timeline
Hi, I’m

KONGKHAM ALYARAT

China
KONGKHAM ALYARAT

Overview

10
years of professional experience

Work History

Galaxy Hotel

Service Ambassador F&B
04.2024 - Current

Job overview

  • Helping customer taking order.
  • Successfully managed high volume shifts while maintaining exceptional service standards under pressure situations.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Promoted a positive work environment through effective teamwork and communication among all staff members.
  • Collaborated with kitchen staff to ensure timely meal preparation and quality standards.
  • Facilitated communication between front-of-house and back-of-house teams for smooth operations.
  • Delivered exceptional customer service, resolving inquiries and enhancing guest experiences.

Aesla Co. Ltd

General Affairs Coordinator (Southern)
09.2021 - 01.2024

Job overview

  • Assisted in administrative duties for office team, including making phone call, copies
  • Coordinator with customer and support team sale
  • Making paper work, all document in southern
  • Reporting financial accuracy
  • Making a quotation for customer

RentKey Co. Ltd Phuket

Customer Relations management
02.2017 - 08.2020

Job overview

  • Assisted guests with check in and informational services.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained financial accuracy by collecting deposits, fees and payments.

The Crystal Wild Resort

RECEPTIONIST
01.2016 - 02.2017

Job overview

  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Education

Phuket Rajabhat University

Bachelor of Arts from Tourism & Hospitality Management
11.2020

Skills

  • Management Skills
  • Good communication
  • Good Service
  • Creativity in solving problems
  • Ability to work under pressure
  • Hight commitment in team work
  • Leadership
  • Guest relation
  • Order taking accuracy

LANGUAGE

Thai
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)

Timeline

Service Ambassador F&B

Galaxy Hotel
04.2024 - Current

General Affairs Coordinator (Southern)

Aesla Co. Ltd
09.2021 - 01.2024

Customer Relations management

RentKey Co. Ltd Phuket
02.2017 - 08.2020

RECEPTIONIST

The Crystal Wild Resort
01.2016 - 02.2017

Phuket Rajabhat University

Bachelor of Arts from Tourism & Hospitality Management

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