Klair Davenport
Centralia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships and meeting goals for higher leadership in a fast-paced settings.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hometown Nutrition
03.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established team priorities, maintained schedules and monitored performance.
Lead Waitress
Poppys Place
08.2017 - 03.2021
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined table management, resulting in shorter wait times for guests and improved table turnover rate.
- Trained new team members on restaurant protocol, contributing to a more efficient and cohesive staff.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assisted management with scheduling, inventory control, and other administrative tasks as needed.
- Implemented upselling techniques to increase sales revenue without compromising guest satisfaction levels.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
No Degree - General Studies
Moberly Area Community College
Moberly, MOCertified Professional Coder
AAPC
OnlineHigh School Diploma -
Centralia High School
Centralia, MO05.2020
Skills
- Time Management
- Customer Relationship Management
- Timelines and Milestones
- Plan Projects
- Graphic Design
- Staff Development
- Managing Multiple Priorities
- Training and Development
Timeline
Assistant Manager
Hometown Nutrition
03.2021 - Current
Lead Waitress
Poppys Place
08.2017 - 03.2021
No Degree - General Studies
Moberly Area Community College
Certified Professional Coder
AAPC
High School Diploma -
Centralia High School
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