KIT CHAN
TAIPA, MACAU
Summary
Knowledgeable airport services professional with 10+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
14
14
years of professional experience
Work History
Airport Passenger Service Senior Agent
Menzies Aviation
09.2012 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Handled any complex passenger documentation and flight reservation issues with meticulous, unsurpassable knowledge and dedication to manage safe and smooth operations.
- Representing company in airline meetings and training for operational updates and policy variations.
- Facilitated monthly meetings with team members for quality assurance.
- Coached, monitored, and motivated agents to boost performance in delivering high customer service and enhancing job knowledge.
- Ensured good safety and security awareness in operation.
Travel Agency Front Desk
Guo Hua Travel Agency
03.2010 - 03.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
Education
Bachelor of Commerce -
Hunan University Of Technology And Business
Hunan06.2017
High School Diploma -
No.1 Vocational Tourism Institute of Zhuhai
Zhuhai06.2010
Skills
- Critical Thinking
- Customer Relations
- Multitasking Abilities
- Team Building
- Planning and Coordination
- Excellent Communication
- Self-Motivated
- Flexible and Adaptable
- Microsoft Office
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Airport Passenger Service Senior Agent
Menzies Aviation
09.2012 - Current
Travel Agency Front Desk
Guo Hua Travel Agency
03.2010 - 03.2011
Bachelor of Commerce -
Hunan University Of Technology And Business
High School Diploma -
No.1 Vocational Tourism Institute of Zhuhai
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